Now Assist Virtual Agent topics for HR Service Delivery Integration with SuccessFactors
Summarize
Summary of Now Assist Virtual Agent topics for HR Service Delivery Integration with SuccessFactors
ServiceNow customers can leverage Now Assist Virtual Agent topics within Employee Center to interact with SuccessFactors HR data. This enables employees to perform common HR tasks such as applying for time off, updating personal details, and viewing payslips directly through a chat interface. To use these features, ensure the Now Assist for HRSD Virtual Agent topics are configured and that users have the appropriate roles (snhrsp.admin or snhrsp.escadmin).
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Available Virtual Agent Topics and Their Functions
- Lookup Worker Profile: View coworker profiles by entering relevant keywords. Displays detailed worker profiles retrieved from SuccessFactors.
- Update Personal Details: Update key personal information such as address, date of birth, email address, and phone number via the Virtual Agent.
- Get User Paychecks: Retrieve payslip details including pay period, gross pay, deductions, and net pay by specifying date ranges.
- Get Total Rewards: View total rewards information through a simple chat query.
- Get Time Off Balance: Check current leave balances by requesting leave balance information.
- Request Time Off: Submit leave requests by providing start and end dates, which are then sent to SuccessFactors for processing.
- Get Holiday Calendar: Access the holiday calendar for a specified year directly within the chat.
Practical Use and Benefits
These Virtual Agent topics streamline HR interactions by integrating SuccessFactors data directly into the ServiceNow Employee Center chat experience. Employees can quickly access or update their HR information without navigating multiple systems, improving efficiency and user satisfaction.
Each topic uses spoke subflows mapped to specific SuccessFactors HR services, ensuring accurate and real-time data exchange.
Next Steps for Customers
- Verify configuration of Now Assist for HRSD Virtual Agent topics.
- Assign appropriate roles (snhrsp.admin or snhrsp.escadmin) to administrators managing these topics.
- Train employees to use keywords in Employee Center chat to access desired HR information or perform actions.
- Leverage related concepts such as HCM AI agents for enhanced HR interactions.
You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the SuccessFactors system in Employee Center.
Virtual Agent topics for HR Service Delivery Integration with SuccessFactors Overview
- Configure the Now Assist for HRSD Virtual Agent topics
- Have one of the following roles: sn_hr_sp.admin , sn_hr_sp.esc_admin
Available Spoke Subflows for Virtual Agent topics for HR Service Delivery Integration with SuccessFactors
| Virtual Agent Topic | Feature Name | Service Name | Subflow |
|---|---|---|---|
| Lookup Worker Profile | Worker Management | Get Worker | SuccessFactors HR - Lookup Worker Profile |
| Request Time Off | Leave Management | Time off balance | SuccessFactors HR - Get Time off balance |
| Create Time Off Request | SuccessFactors HR - Request Time Off | ||
| Get Time Off Balance | Time Off Balance | SuccessFactors HR - Get Time Off Balance | |
| Get Holiday Calendar | Holiday Calendar | SuccessFactors HR - Get Employee Holiday Calendar | |
| Get Total Rewards | Benefits Management | Total Rewards | SuccessFactors HR - Get Total Rewards |
| Get User Pay Checks | Payroll Management | Get Paychecks | SuccessFactors HR - Get Employee Paychecks |
|
Human Capital Management | Update Personal Details | SuccessFactors HR - Update Personal Details |
| Worker Management | Get Worker | SuccessFactors HR - Lookup Worker Profile |
Lookup Worker Profile
The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed.
Update Personal Details
You can update personal details in Virtual Agent using one of the following topics in Employee Center from the SuccessFactors system.
- Update Address
- Update Date of Birth
- Update Email Address
- Update Phone Number
Get User Paychecks
The Get User Paychecks Virtual Agent topic enables you to view your payslip details. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed.
Get Total Rewards
The Get Total Rewards Virtual Agent topic enables you to view your rewards. From Employee Center, open a chat window and type in key words, for example, rewards.
Get Time Off Balance
The Get Time Off Balance Virtual Agent topic enables you to view your leave balance. From Employee Center, open a chat window and type in key words, for example, leave balance.
Request Time Off
The Request Timeoff Virtual Agent topic enables you to apply for leaves. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the SuccessFactors system.
Get Holiday Calendar
The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in the chat.