Learning in Workforce Optimization for HR

Use Coaching with Learning to train your agents with internal and external learning content. Organize similar content into learning libraries. Assign learning tasks to your agents and track completion. Create learning paths that include a collection of courses on a specific topic associated with a set of skills.

• Create a course catalog in Workforce Optimization for HR
  Create course catalogs and set user criteria to define user access to the course items and learning paths associated with it.
• Create a learning library in Workforce Optimization for HR
  Create a learning library to organize related content into categories.
• Create internal learning in Workforce Optimization for HR
  Add internal courses so that agents can learn new content and enhance their skill set.
• Access external courses on Workforce Optimization for HR
  Add courses from external sources such as Udemy, Pluralsight, or Cornerstone to enable your users to gain skills from external content.
• Create a learning path in Workforce Optimization for HR
  Create a learning path, add relevant skills and course items, and publish the path. When your agents complete the path, any skills associated with the path are automatically added to the agent's profile.
• Assign a learning path to agents
  Assign a learning path to one or more agents and add a due date for them to complete the path.
• Create a learning task
  Create learning tasks for agents to keep track of their learning activities.