Employee tasks page

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Employee tasks page

    The Employee tasks page in ServiceNow’s Zurich release provides employees with a centralized view to access and complete all their open and completed tasks on a single page. This page is configurable to show various task types, including user approvals and content tasks, improving task management efficiency.

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    Configure the tasks page

    Administrators can customize which tasks appear by setting filters linked to specific tables and conditions. Each filter associates with one table and defines criteria that determine task visibility. For example, an Approvals filter can be set to display tasks where the employee is the approver and the approval is in the requested state.

    The tasks default to ordering by due date. If performance issues arise due to many filters, task ordering by filter priority can be enabled by activating filter prioritization and assigning priority values to filters.

    Ask a question widget

    This widget enables direct communication between users and HR agents or queues for discussing HR tasks or cases. The Task support team field defines the HR agent or queue responsible for handling communications initiated through the Ask a question link.

    To use this feature, the Connect Service Portal Widgets plugin must be activated. For HR cases, configurations are managed under Conversational Interfaces.

    If Connect Support is not used, the Ask a question link can be hidden by changing the snhrsp.hraskaquestionenabled property to false. When using Agent Workspace as the Task support team, Virtual Agent handles communications; when selecting Users and groups, Connect Support is utilized.

    Advanced Work Assignment (AWA)

    For advanced routing of HR tasks in Agent Workspace, configure Advanced Work Assignment. This enhances task assignment efficiency within HR Service Delivery.

    Preconfigured filters

    The Employee Center application includes default task filters that can be used out-of-the-box or customized to fit organizational needs. These filters help tailor the My tasks page to display relevant tasks effectively.

    Configure the tasks page for employees to view and complete all their tasks on a single page. You can configure the page by applying filters to show user approvals, content tasks, and more.

    My tasks overview

    The My tasks page shows all open and completed tasks for an employee.

    Figure 1. My tasks
    My tasks page on Employee Center portal

    Configure the tasks page

    You control the type of open and completed tasks that appear by configuring the filters. The filters define the table and conditions that a task must meet for it to appear on the tasks page for an employee. You can associate one filter per table. For example, you can configure an Approvals filter by:
    • Associating it with the Approval [sysapproval_approver] table with the conditions that the employee is the approver.
    • There is an entity that the approval is for.
    • The approval is in the requested state.
    Note:
    The default order is due date. If you have too many filters and find that performance is affected, you can order the tasks by filter. To order by filter, you must enable filter prioritization and assign priority numbers for each filter.

    For more information, see Enable task configuration for approvals.

    Configure Ask a question

    Ask a question is a widget that establishes a communication link between a user with an HR Agent or queue to discuss HR tasks or cases. These configurations determine which HR agent or queue to use for communication. For HR tasks, the Task support team field defines the HR agent or queue that picks up any communication about the task when a user selects the Ask a question link. To use this option, activate the Connect Service Portal Widgets (com.glide.connect.sp_widgets) plugin.
    Note:
    For more information about Connect, see Connect.
    For HR cases, define configuration under Conversational Interfaces.
    Note:
    For more information about Conversational Interfaces, see Conversational Interfaces and Setting up Agent Chat.
    If your company is not using Connect Support, you can choose to hide the Ask a question link. To hide the Ask a question link, go to sys_properties.list and find the sn_hr_sp.hr_ask_a_question_enabled property. Default value is true. To hide the Ask a Question on HR cases and tasks on the Employee Center, change the setting to false. For HR tasks, when Agent Workspace is selected in the Task support team drop-down, Virtual Agent is used. If Users and groups is selected, Connect Support is used. For more information, see Adding an HR task to an HR case.

    Advanced Work Assignment To configure Advanced Work Assignment (AWA) for Agent Workspace, see Advanced Work Assignment (AWA) for HR Service Delivery.

    Preconfigured filters

    The following filters are included with the Employee Center application. You can use them or configure your own.

    For more information, see Task filters on My tasks