Integrate Manager Hub

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Integrate Manager Hub

    Integrate Manager Hub extends its capabilities by connecting with various ServiceNow applications, streamlining employee and manager experiences through consolidated access to tools and processes within Employee Center. These integrations enable customized journey plans, process automation, safety management, secure reporting, HR contact, content access, task management, and proactive prompts—all designed to enhance managerial effectiveness and employee engagement.

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    Key Integrations and Their Benefits

    • Journey Accelerator: Enables creation and publication of tailored employee transition plans accessible via Manager Hub in Employee Center. Requires Manager Hub, Journey Accelerator, and Employee Center Pro.
    • Journey Designer: Supports automation of cross-functional processes like new hire onboarding, facilitating daily operational activities. Requires Manager Hub, Journey Designer, and Employee Center Pro.
    • Enterprise Employee Experience Pack: Helps manage safe employee return-to-work protocols through a dedicated link in the Manager Library tab. Requires Manager Hub, Enterprise Employee Experience Pack, and Employee Center Pro.
    • Employee Relations COE: Provides secure reporting of misconduct or sensitive issues to protect privacy, accessible via Manager Library. Requires Manager Hub, Employee Relations, and Employee Center Pro.
    • Human Resources Scoped App: Allows managers to contact HR personnel directly through the Ask HR quick link in Manager Library. Requires Manager Hub, Human Resources Scoped App, and Employee Center Pro.
    • Content Experiences: Offers curated articles and resources to develop leadership skills, with personalized and seasonal content integrated from various sources into Manager Library. Requires Content Experiences application.
    • Employee Center Core: Facilitates task completion and approval of team requests from the Overview tab in Manager Hub, visible only when Employee Center Core is installed.
    • Proactive Prompts: Displays actionable prompts on the Team Insights page to encourage timely manager or employee responses. Requires Manager Hub, Proactive Prompts, and Employee Center Pro.

    Practical Impact for ServiceNow Customers

    By integrating Manager Hub with these applications, ServiceNow customers can centralize and simplify managerial workflows, improve communication between managers and HR, enhance employee safety and experience, and foster proactive leadership. These integrations require the installation of specific application combinations to function, ensuring that customers can tailor the Manager Hub environment to their organizational needs and maximize the value of their ServiceNow investment.

    Extend Manager Hub capabilities by integrating with other applications.

    Integration with Journey Accelerator

    Use the Journey Accelerator templates to create and publish customized plans for key employee transitions. Create and access the journey plans from Manager Hub in Employee Center.

    For this integration to work, you must install Manager Hub, Journey Accelerator, and Employee Center Pro applications.

    Integration with Journey Designer

    Facilitate daily activities among various cross-functional processes and departments, and automate processes such as new hire onboarding.

    For this integration to work, you must install Manager Hub, Journey Designer, and Employee Center Pro applications.

    Integration with Enterprise Employee Experience Pack

    Administer and coordinate your employees return to the workplace in a manner that promotes your company's safety requirements. Click the Manage return to office link in the Manager Library tab in Employee Center.

    For this integration to work, you must install Manager Hub, Enterprise Employee Experience Pack, and Employee Center Pro applications.

    Integration with Employee Relations COE

    Report any misconduct or sensitive issues through the Employee Relations application, which provides a tighter security to protect employee privacy. Click the Report misconduct employee quick link in the Manager Library tab in Employee Center.

    For this integration to work, you must install Manager Hub, Employee Relations, and Employee Center Pro applications.

    Integration with Human Resources Scoped App

    Contact an HR personnel by clicking the Ask HR quick link in the Manager Library tab in Employee Center.

    For this integration to work, you must install Manager Hub, Human Resources Scoped App application, and Employee Center Pro plugins.

    Integration with Content Experiences

    Find useful articles and resources that help to expand your skills as a people leader. Use the Manager Library tab in Manager Hub in Employee Center.

    Personalised and seasonally-based content from target communications and campaigns, knowledge or catalog items (ServiceNow), share point sites, or other third party applications can also be added in Manager Library.

    Manager Library is available with Content Experiences application.

    Integration with Employee Center Core

    Complete your tasks and approve any team requests from the Overview tab in Manager Hub in Employee Center.

    Team tasks and requests appear only when the Employee Center Core application is installed.

    Integration with Proactive Prompts

    Provide prompts in the Team Insights page in Manager Hub. Encourage managers or employees to take actions quickly.

    For this integration to work, you must install Manager Hub, Proactive Prompts and Employee Center Pro applications.