Legal services on the Employee Center portal
Summarize
Summary of Legal services on the Employee Center portal
The Legal Service Portal within the ServiceNow® Employee Center allows employees to submit and track requests for legal support and access legal information through a unified portal experience. This portal specifically facilitates interactions with the legal department and integrates legal services alongside other departmental services through a centralized platform.
Show less
Key Features
- Legal Taxonomy Structure: The legal services content is organized under the Employee taxonomy, which includes pre-configured categories such as Contracts (e.g., Sales Contract Review, NDA intake), Privacy and Data (Privacy Impact Assessment), Ethics and Compliance (Conflict of Interest, Ethics Complaints), and a general legal category for miscellaneous requests.
- Customizable Content Taxonomy: Customers can clone and modify the default legal taxonomy to include service-specific content types and child topics, enabling tailored legal service offerings.
- Intake Forms and Knowledge Base: Employees can submit legal requests using specialized intake forms and access knowledge base articles related to legal topics, enhancing self-service capabilities.
- Configurable Approvals: Legal requests and related items are subject to approval workflows managed through Task Configuration. Approvers can review and act on requests directly within the Employee Center’s My Tasks tab. This applies to both task-based and non-task-based legal items.
- Required Applications and Plugins: To enable these capabilities, customers must have the Legal Service Delivery applications, Employee Center plugin (snexsp), and Employee Experience Taxonomy plugin (snect) installed.
Key Outcomes
- Employees benefit from a streamlined, user-friendly portal experience for accessing legal support and information.
- Legal departments gain a structured and configurable framework for managing requests, knowledge content, and approvals efficiently.
- Organizations can easily customize the legal taxonomy and content to align with their specific service offerings and compliance needs.
- Approval processes are integrated and configurable within the Employee Center, improving visibility and control over legal service workflows.
Employees can submit and track requests to get legal support or get information on legal services through the Employee Center portal.
Legal Service Portal enables employees to submit legal requests to get services and support from the legal department only. Whereas ServiceNow® Employee Center provides a single and unified portal experience for employees to find information and request services across various departments, including Legal. Using the Content Taxonomy framework, you can modify the default Legal taxonomy to include your service-specific content types and child topics.
- Legal Service Delivery applications
- Employee Center plugin (sn_ex_sp)
- Employee Experience Taxonomy plugin (sn_ect)
Legal taxonomy on Employee Center
- Contracts – Contains Sales Contract Review, Third Party Contract Review, and NDA intake forms.
- Privacy and Data – Contains the Privacy Impact Assessment intake form.
- Ethics and Compliance – Contains the Conflict of Interest, Stock Preclearance, and Ethics Complaints intake forms, and a knowledge base article on Insider Trading Policy. When enabled, an ethics complaint can also be submitted through the Anonymous Report Center portal.
- Browse all legal – Contains General Legal Request, Marketing Content Review, Digital Forensics, and Subpoena intake forms.
Enabling legal services on the Employee Center portal
- To customize the base system taxonomy, duplicate the taxonomy and then make the
required changes in the cloned taxonomy.
For more information, see Clone taxonomy for employee content.
- Create intake forms and knowledge base articles for legal services and support.
For more information on creating a legal request intake form, see intake forms for legal requests; and for more information on creating a knowledge base article, see knowledge base articles.
- Associate the content with a topic in the taxonomy.
For more information, see Associate connected content to a topic.
Approvals for legal items through Employee Center
Employee Center uses configurable approvals using Task Configuration for the approvers to view and approve various items. The approvers review the detailed information about the item that needs approval from the My Tasks tab in Employee Center. The Task Configuration can be set up for both task tables (legal requests, legal matters, and practice area tables) and non-task tables (artifacts, matter templates, custodians and non-custodians, and external storage documents.)
- Legal Request Management
- Legal Requests
- Legal Request Attachments
- Legal Request External Documents
- Legal Matter Management
- Legal Matters
- Legal Matter Attachments
- Legal Matter External Documents
- Legal Matter Tasks
- Legal Matter Artifacts
- Legal Matter Templates
- Legal Digital Forensics
- Custodial data
- Non-Custodial data