Enable Natural Language Understanding model for Universal Request topic

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Apply the Natural Language Understanding vocabulary in the Universal Request application to help the system to understand human-expressed language.

    Before you begin

    Role required: admin

    To use the Universal Request topic for your chatbot conversations, select and enable the Natural Language Understanding (NLU) model. For more information, see .

    Procedure

    1. Navigate to All > Collaboration > Virtual Agent > General Settings.
    2. On the NLU Settings tab, select Enable NLU in Virtual Agent to make it active.
    3. Select ServiceNow NLU in the NLU service provider drop-down list.
    4. Select Save.