Setup for integrating pre-published apps with Microsoft Teams

Prepare your environment to set up and configure your ServiceNow instance for Microsoft Teams integrations using the pre-published app configuration.

• Setup for integrating pre-published apps with Microsoft Teams for Employee Experience
  Set up pre-published apps to integrate with IT, HR, and Universal Request through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.
• Setup for integrating pre-published apps with Microsoft Teams for Agent Experience
  Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams pre-published app environment.