Supporting information for ServiceNow Otto for HRSD

  • Release version: Zurich
  • Updated March 12, 2026
  • 1 minute to read

    • Get a quick overview of the important information that is related to the ServiceNow Otto for HR Service Delivery (HRSD) application.

    Supported versions

    ServiceNow Otto for HRSD is supported starting with Vancouver Patch 2.

    Supported language models

    Use the Now LLM Service or any of the following supported third-party small or large language model with any generative AI skill or AI agent:
    • Azure OpenAI
    • AWS Anthropic
    • Google Gemini

    Supported user interfaces

    The ServiceNow Otto for HRSD application includes the skills that are listed in the following table.

    Table 1. ServiceNow Otto for HRSD supported interfaces
    Interface Skill
    Agent Workspace for HR Case Management
    • Case summarization
    • Chat summarization
    • Resolution notes generation
    • Knowledge article generation
    • Sensitivity detection
    • Email reply recommendation
    Core UI
    • Case summarization
    • Knowledge article generation
    • Sensitivity detection

    Application information

    Activate the ServiceNow Otto for HRSD store app (sn_hr_gen_ai) to use the chat, case, and resolution skills.

    The ServiceNow Otto for HRSD application has the following dependencies:
    • Human Resources Scoped App: Core (com.sn_hr_core)
    • ServiceNow Otto for Platform (com.sn.now.platform)
    • NA-TD and NA-TA are dependent apps for NA-HR and should be installed for every NA-HR installation (talent-core: sn_egd_core and interview-scheduling sn_int_schedule)