Exploring Legal Investigations

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Legal Investigations enables the Legal department to accept complaints and conduct detailed legal investigations by conducting interviews, gathering evidence, and preparing final reports and recommended actions.

    Features

    • Multi-channel intake process including Legal Service Portal, Employee Center portal, and Anonymous Report Center (ARC) portal.
    • Option for submitting anonymous or named complaints.
    • Intake form to gather detailed information about the incident, complaint type, involved parties, and incident date.
    For interdepartmental transfer of complaints between Legal and HR departments, see Better together solution: Legal Investigations and HR Service Delivery Employee Relations.

    Legal Investigations - workflow

    The Legal Investigations workflow for submitting and handling complaints might progress as follows.

    • Employee submits a complaint with details like complaint type, involved party, description, and date of the incident.
    • Legal request fulfiller assesses the complaint and, if required, promotes it to a legal matter for detailed investigation.
    • Matter fulfiller conducts the legal investigations that might include:
      • Adding more involved parties as a witness, the subject or allegation, etc.
      • Associating more allegations against any of the involved parties.
      • Conducting interviews with the involved parties.
      • Gathering evidences, documenting and storing them in the legal matter then in the legal matter.
    • Matter fulfiller prepares final report and recommended actions.
    • Matter fulfiller closes the legal matter and legal request as required.