Verify your health status and compliance

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read

    • Verify that you understand and will comply with your organization's safety requirements and policies before you can be allowed entry to the location.

    Before you begin

    Role required: none

    About this task

    Typically, you receive an email or a mobile notification from your organization with a link to the health verification form.

    Note:
    If the ServiceNow® Customer Service Management application is activated, consumers and contacts can access the health verification form on the Consumer or Customer Service Portals. To set up the health verification form on the portals, allow external users access to "Health Verification" catalog item (KB0856301). For more information about using Customer Service Management with Employee Health Screening, see Integrate Customer Service Management with Safe Workplace applications.

    Procedure

    1. Navigate to the health verification form.
      • Click the link provided by your organization.
      • In your organization's ServiceNow instance, navigate to Employee Health Screening > Health Verification.
      • In the Now Mobile app, navigate to Health > Follow these safety practices > Verify my health.
      Figure 1. Health verification form
      Health verification form with the user agreement selected.
    2. Carefully read the form and evaluate whether you can honestly answer that you agree.
    3. Take one of the following actions.
      OptionDescription
      If you agree to all statements Select the I acknowledge that I meet all the above criteria check box.
      If you can't agree to one or more of the statements Exit the form without submitting it.
      Figure 2. Confirmation screen

      The confirmation screen shows your status for all of your organization's entry requirements. A large green check mark at the top of the page indicates that you've completed all requirements. To complete any unfulfilled requirements, click the link next to the requirement. Some requirements may not have a link. If you need help with completing the requirements, contact your organization.

      Note:
      If your organization does not use QR codes, the confirmation screen does not display the instructions or the QR code.
    4. Optional: If you're returning to an office and need to reserve a workspace, click Reserve a space.
      The link enables you to reserve a space for a specific day. If you want to reserve a space for a longer period of time, you must request it separately and wait for the request to be approved. For more information about reserving a workspace, see Making workplace reservations.
      Note:
      Reserving a workspace requires the sn_wsd_core.workplace_user role. If you do not see the link to reserve a space, contact your system administrator.

    What to do next

    Your organization may have health monitors at entrances to check that you completed the entry requirements or to conduct a health screening before entry. If you received a QR code when you submitted the health verification, navigate to Health > Prepare for arrival > My office entry code in the Now Mobile app to show your QR code to the health monitor when you arrive at the location.