Mobile push notifications for workplace reservations

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Mobile push notifications for workplace reservations

    ServiceNow enables workplace administrators to configure mobile push notifications that alert employees about important workplace reservation events directly on their mobile devices. These notifications help employees stay informed and take prompt actions such as checking in or out of reservations.

    Show full answer Show less

    To receive these notifications, employees must have push notifications enabled by their organization, be logged into the mobile app, and have required plugins installed, including Workplace Reservation Management and Workplace Service Delivery for Mobile version 1.5.1 or later.

    Key Features

    • Supported platforms: Push notifications are sent to iOS and Android devices.
    • Actionable notifications: Employees can check in or check out directly from the notification, which then navigates them to the reservation details page.
    • Event triggers: Notifications are sent for reservation creation, updates, upcoming start/end times, required check-ins and check-outs, and cancellations due to missed check-ins.
    • Scheduled jobs: Notifications are generated by scheduled jobs using system properties to determine timing for reminders and cancellations.
    • Language: All notifications are sent in English.

    Employee Notification Scenarios

    • Reservation ready for check-in with direct action.
    • Reminder that check-in will start soon.
    • Notification of a reservation created or updated on the employee’s behalf.
    • Notification that the reservation is about to start or end.
    • Cancellation alert if check-in is delayed.
    • Reminder to check in or out if pending after the reservation start or end time.
    • Reservation ready for check-out with direct action.

    Practical Benefits for ServiceNow Customers

    This functionality ensures employees receive timely and actionable alerts to manage their workplace reservations efficiently, reducing missed check-ins/outs and improving overall space utilization. Administrators can configure these notifications to streamline workplace management and enhance the employee experience.

    As a workplace admin, you can configure push notifications that you want to send to an employee on their mobile devices to alert them about important events and enable them to perform an action.

    To configure mobile push notifications, refer to Mobile push notifications.

    As an employee, to receive push notifications, you must have the following:
    • Push notifications are enabled by your organization.
    • Following plugins:
      • Workplace Reservation Management
      • Workplace Service Delivery for Mobile version 1.5.1.

        Workplace Service Delivery for Mobile version 1.5.1 supports the Tokyo family release. If you are using Workplace Service Delivery for Mobile version 1.3.4 or earlier versions, it is not possible to receive any push notifications.

    • You must be logged in on your mobile.

    Push notifications are sent for events such as, when a reservation is created or updated on your behalf, or when a reservation is required to check in or check out.

    • The push notifications are triggered by the following scheduled jobs when there are any upcoming events.
      • Check-in/out reminder: The schedules job runs periodically and sends out notifications regarding upcoming reservation check in and check out. The scheduled jobs uses the sn_wsd_rsv.time_before_check_in_out_reminder and sn_wsd_rsv.time_when_reservation_cancelled_without_check_in system properties for the time intervals.
      • Trigger mobile push notifications for upcoming reservation events: The schedules job runs periodically and sends out notifications regarding upcoming reservation events.
    • The system also sends actionable push notifications with actions such as Check-In and Check-Out to the mobile devices.
    • Notifications are sent in English.
    • Push notifications are sent on iOS and Android mobile devices.

    Push notifications scenarios

    As an employee, you will receive push notification for the following scenarios:

    Reservation is ready for check in
    An actionable push notification is received that you can check in the reservation. You can check in the reservation directly from the notification by selecting the Check-In option. After the selection, the reservation is checked in and you are navigated to the reservation details page.
    Reservation check in about to start in a few minutes
    Push notification is received that you can check in the reservation in a few minutes.
    Reservation is created for you by someone
    Push notification is received that a reservation is created for you by someone on your behalf.
    Reservation about to start
    Push notification is received that the reservation is about to start.
    Reservation cancelled due to check in delay
    Push notification is received that the reservation is cancelled as it was not checked in on time.
    Reservation created for you by someone is updated
    Push notification is received that the reservation made on your behalf by someone has been updated.
    Reservation about to end
    Push notification is received that the reservation is about to end.
    Reservation is ready for check out
    An actionable push notification is received that you can check out the reservation. You can check out the reservation directly from the notification by selecting the Check-Out option. After the selection, the reservation is checked out and you are navigated to the reservation details page.
    Reservation started but pending check in
    Push notification is received that you are yet to check in the reservation even after the reservation start time.
    Reservation ended but pending check out
    Push notification is received that you are yet to check out the reservation even after the reservation time has started.