Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday
Summarize
Summary of Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday
The Now Assist Virtual Agent topics enable ServiceNow customers to interact with Workday HR data directly from Employee Center. Users can place requests or retrieve information such as applying for time off, viewing paychecks, or updating personal details through conversational chat interactions. To use these topics, customers must configure the Virtual Agent topics for HR Service Delivery Advanced Integration with Workday and have appropriate roles such as admin or HR-specific roles.
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Available Virtual Agent Topics and Their Functions
- Lookup Worker Profile: View coworker profiles by entering keywords in the chat. Displays profile details for specified users.
- Update Personal Details: Update address, email, phone number, date of birth, or blood type through dedicated Virtual Agent topics.
- Get User Paychecks: Retrieve payslip information including pay period, gross pay, deductions, and net pay for a specified date range.
- Get Total Rewards: View total rewards information related to benefits and compensation.
- Get Time Off Balance: Check current leave balances by querying the system via chat.
- Request Time Off: Submit time off requests by specifying dates, which are then sent to Workday for processing.
- Get Holiday Calendar: View the holiday calendar for a specified year within the chat interface.
Practical Benefits for ServiceNow Customers
These Virtual Agent topics enhance employee self-service by enabling immediate, conversational access to Workday HR functions without leaving Employee Center. This integration simplifies common HR interactions, reduces manual HR workload, and improves user experience by providing timely access to personal and payroll information, leave management, and rewards data.
Key Prerequisites
- Configuration of Virtual Agent topics specific to HR Service Delivery Advanced Integration with Workday.
- User roles such as admin or designated HR roles to access and use these topics.
Related Capabilities
The integration also supports related tasks like changing legal names through Virtual Agent and reporting issues with payslips, facilitating a comprehensive HR service experience.
You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the Workday system in Employee Center.
Virtual Agent topics for HR Service Delivery Advanced Integration with Workday Overview
- Configure Virtual Agent topics for HR Service Delivery Advanced Integration with Workday.
- Have one of the following roles: admin, sn_hr_sp.hrsp_alumni, sn_hr_sp.hrsp_contingent, sn_hr_sp.hrsp_employee, sn_hr_sp.hrsp_contractor, or sn_hr_sp.admin
Available Spoke Subflows for Virtual Agent topics for HR Service Delivery Advanced Integration with Workday
| Virtual Agent Topic | Feature Name | Service Name | Subflow |
|---|---|---|---|
| Lookup Worker Profile | Worker Management | Get Worker | Workday HR - Lookup Worker Profile |
| Request Time Off | Leave Management | Time off balance | Workday HR - Get Time off balance |
| Create Time Off Request | Workday HR - Request Time Off | ||
| Get Time Off Balance | Time Off Balance | Workday HR - Get Time Off Balance | |
| Get Holiday Calendar | Holiday Calendar | Workday HR - Get Employee Holiday Calendar | |
| Get Total Rewards | Benefits Management | Total Rewards | Workday HR - Get Total Rewards |
| Get User Pay Checks | Payroll Management | Get Paychecks | Workday HR - Get Employee Paychecks |
|
Human Capital Management | Update Personal Details | Workday HR - Update Personal Details |
| Worker Management | Get Worker | Workday HR - Lookup Worker Profile |
Lookup Worker Profile
The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed.
Update Personal Details
You can update personal details in Virtual Agent using one of the following topics in Employee Center from the Workday system.
- Update Address
- Update Date of Birth
- Update Email Address
- Update Phone Number
- Update Blood Type
Get User Paychecks
The Get User Paychecks Virtual Agent topic enables you to view your payslip details. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed.
Get Total Rewards
The Get Total Rewards Virtual Agent topic enables you to view your rewards. From Employee Center, open a chat window and type in key words, for example, rewards.
Get Time Off Balance
The Get Time Off Balance Virtual Agent topic enables you to view your leave balance. From Employee Center, open a chat window and type in key words, for example, leave balance.
Request Time Off
The Request Timeoff Virtual Agent topic enables you to apply for leaves. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the Workday system.
Get Holiday Calendar
The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in the chat.