Journey overview dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Journey overview dashboard

    The Journey Overview dashboard in ServiceNow provides a centralized interface to track and manage ongoing journeys and related tasks within your organization. It offers detailed insights into the status of journeys, including tasks due, tasks by role and activity type, and other journey-specific metrics. This enables journey and HR coordinators to efficiently monitor progress and address overdue activities.

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    Access and Roles

    To use the Journey Overview dashboard, users must have the snjny.reader role. Access the dashboard via the navigation path: All > Journey designer > Administration > Journey overview.

    Key Features

    • Visual Reports: The dashboard includes multiple report types such as single score indicators and bar/line charts displaying overdue tasks, tasks due soon, and task statuses by role or activity type.
    • Task Sources: Reports pull data primarily from two tables — Journey Accelerator Task [snjatask] for journey-specific tasks and the general Task [task] table for lifecycle event tasks.
    • Filters: Users can refine displayed data using filters such as location, department, journey start date, journey type, and employee start date. This customization helps focus on relevant segments of journeys and tasks.

    Use Cases

    HR coordinators and journey managers use this dashboard to oversee and analyze multiple journeys simultaneously, identify overdue or upcoming tasks, and allocate resources effectively to ensure journey success.

    Practical Benefits

    • Improved visibility into journey progress and task completion status.
    • Ability to quickly identify bottlenecks and overdue actions by role or activity type.
    • Customizable filters support targeted monitoring based on organizational structure and timing.
    • Supports proactive management and timely interventions in employee journeys.

    Journey Overview is a comprehensive dashboard that allows you to efficiently track and manage ongoing tasks and journeys within the organization.

    On the dashboard you can view details about different journeys, including the number of journeys that are due, journeys tasks, journey tasks by role and by activity type, and other relevant journey specific information.Journey overview dashboard

    Required ServiceNow AI Platform roles

    The sn_jny.reader role is needed to access this dashboard.

    Access the Journey overview dashboard

    To open the dashboard, navigate to All > Journey designer > Administration > Journey overview.

    Use cases

    For examples of how different people in your organization would use this dashboard, see these use cases.
    Table 1. Users and dashboard details
    User Dashboard use
    Journey/HR Coordinator

    Access the journey overview dashboard to efficiently manage and analyze different journeys within the organization.

    Reports

    Table 2. Report details
    Title Type Source table Description

    Overdue journey accelerator tasks

    Single score

    Journey Accelerator Task [sn_ja_task]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Overdue lifecycle events tasks Single score Task [task] The Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Journey accelerator tasks due soon Single score

    Journey Accelerator Task [sn_ja_task]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Lifecycle events tasks due soon Single score Task [task] Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Overdue journey accelerator tasks by role Bar

    Journey Accelerator Task [sn_ja_task]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Overdue lifecycle events tasks by activity type Bar Task [task] Task table provides means for creating and completing tasks, as well as tracking their workflow in your instance.
    Journey status Line Task [task] Task table provides means for creating and completing tasks, as well as tracking their workflow in your instance.

    Filters

    Table 3. Filter details
    Name Type Description

    Location

    		 Multi-select

    Displays various tasks based on the location of the journey employee.
    Department Multi-select Displays tasks based on the department the task assignee belongs to.
    Journey start date Choice Displays tasks based on the journey start date.
    Journey type Multi-select Displays tasks based on the journey type.
    Employee start date Choice Displays tasks based on the start date of the employee.