Now Assist for HRSD Virtual Agent topics
Summarize
Summary of Now Assist for HRSD Virtual Agent topics
Now Assist Virtual Agent topics in Employee Center enable ServiceNow customers to interact seamlessly with their configured Human Capital Management (HCM) systems. These topics allow employees to perform various HR-related tasks via a chat interface, leveraging generative AI to retrieve and submit information efficiently.
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Key Features
- Get time off balance: View your leave balance by typing keywords like "leave balance" in the chat window. The Virtual Agent fetches your time-off data from the HCM system.
- Get User Paychecks: Access payslip summaries including pay periods, gross pay, deductions, and net pay by providing date ranges in the chat.
- Lookup Worker Profile: Retrieve profile details of coworkers by specifying their information in the chat.
- Request Timeoff: Submit leave requests directly through the chat by providing start and end dates. The request is sent to the HCM system.
- Add Expense: Create and submit expense reports by entering details such as expense type, currency, and amount.
- Get Holiday Calendar: View your holiday calendar for a specified year by requesting it via the chat interface.
- Get Total Rewards: Access details of your rewards programs through the Employee Center chat.
- Lookup Feedback: View feedback received from colleagues as stored in the HCM system.
- Lookup Benefit Enrolments: Check your enrolled benefits programs, such as medical or 401(k), through the chat interface.
- Update Personal Details: Update personal information including address, blood type, date of birth, email address, and phone number directly via relevant Virtual Agent topics.
Key Outcomes
ServiceNow customers leveraging these Virtual Agent topics can expect streamlined, user-friendly access to essential HR functions without leaving the Employee Center. This integration reduces manual HR inquiries, accelerates employee self-service, and improves data accuracy by connecting directly with the configured HCM system. Employees gain quick insights into their pay, benefits, requests, and personal data, enabling better engagement and productivity.
Use the Now Assist Virtual Agent topics in Employee Center to place requests to the configured HCM system, for example, view details of your time-off balance.
Get time off balance
The Get time off balance Virtual Agent topic enables you to view your leave balance from the configured HCM system in Employee Center.
From Employee Center, open a chat window and type in key words, for example, leave balance. The Now Assist generative AI retrieves details from the HCM system and displays your time off balance.
Get User Paychecks
The Get User Paychecks Virtual Agent topic enables you to view your payslip details in Employee Center.
From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed.
Lookup Worker Profile
The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker.
From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed.
Request Timeoff
The Request Timeoff Virtual Agent topic enables you to apply leave from Employee Center to the configured HCM system.
From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the configured HCM system.Add Expense
The Add Expense Virtual Agent topic enables you to submit an expense report from Employee Center to configured HCM system.
From Employee Center, open a chat window and type in key words, for example, add expense. After you have specified the required details such as type of expense, expense currency, expense amount, the expense report is submitted to the configured HCM system.Get Holiday Calendar
The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar from the configured HCM system in Employee Center.
From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in Employee Center.
Get Total Rewards
The Get Total Rewards Virtual Agent topic enables you to view your rewards from the configured HCM system in Employee Center.
From Employee Center, open a chat window and type in key words, for example, rewards. Your rewards are displayed in Employee Center.
Lookup Feedback
The Lookup Feedback Virtual Agent topic enables you to view feedback you have received from other employees in Employee Center from the configured HCM system.
From Employee Center, open a chat window and type in key words, for example, Lookup Feedback. Your feedback, if available, is displayed.
Lookup Benefit Enrolments
The Lookup Benefit Enrolments Virtual Agent topic enables you to view your benefit programs such as medical, 401(k) and so on, in Employee Center from the configured HCM system.
From Employee Center, open a chat window and type in key words, for example, Lookup Benefit Enrolments. Your benefit programs, if available, are displayed.
Update personal details
- Update Address
- Update Blood Type
- Update Date of Birth
- Update Email Address
- Update Phone Number