ServiceNow Otto for HRSD Virtual Agent topics
Summarize
Summary of ServiceNow Otto for HRSD Virtual Agent topics
ServiceNow Otto Virtual Agent topics in Employee Center provide seamless interaction with your configured Human Capital Management (HCM) system. These topics enable employees to perform HR-related tasks through conversational AI, improving accessibility and efficiency. Users can easily retrieve information or submit requests directly via chat without navigating complex interfaces.
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Key Features
- Get time off balance: View your leave balance by typing related keywords in the chat, with Otto retrieving details from the HCM system.
- Get User Paychecks: Access payslip summaries and detailed deductions for specified date ranges after providing required details.
- Lookup Worker Profile: Retrieve coworker profiles by specifying user details in the chat window.
- Request Timeoff: Submit leave requests by providing start and end dates; requests are sent to the HCM system.
- Add Expense: Submit expense reports including type, currency, and amount directly to the HCM system.
- Get Holiday Calendar: View your holiday calendar for a specified year.
- Get Total Rewards: Access details of your rewards from the HCM system.
- Lookup Feedback: View any feedback received from colleagues.
- Lookup Benefit Enrolments: View your enrolled benefit programs such as medical or 401(k).
- Update Personal Details: Update personal information including address, blood type, date of birth, email address, and phone number directly through Virtual Agent.
Practical Benefits
These Virtual Agent topics empower employees to quickly access and manage HR information without manual HR intervention, enhancing self-service capabilities. The integration with the configured HCM system ensures accurate, up-to-date data retrieval and submission from within the familiar Employee Center interface. This reduces service desk workload and improves employee satisfaction by enabling on-demand HR-related interactions.
Use the ServiceNow Otto Virtual Agent topics in Employee Center to place requests to the configured HCM system, for example, view details of your time-off balance.
Get time off balance
The Get time off balance Virtual Agent topic enables you to view your leave balance from the configured HCM system in Employee Center.
From Employee Center, open a chat window and type in key words, for example, leave balance. The ServiceNow Otto generative AI retrieves details from the HCM system and displays your time off balance.
Get User Paychecks
The Get User Paychecks Virtual Agent topic enables you to view your payslip details in Employee Center.
From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed.
Lookup Worker Profile
The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker.
From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed.
Request Timeoff
The Request Timeoff Virtual Agent topic enables you to apply leave from Employee Center to the configured HCM system.
From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the configured HCM system.Add Expense
The Add Expense Virtual Agent topic enables you to submit an expense report from Employee Center to configured HCM system.
From Employee Center, open a chat window and type in key words, for example, add expense. After you have specified the required details such as type of expense, expense currency, expense amount, the expense report is submitted to the configured HCM system.Get Holiday Calendar
The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar from the configured HCM system in Employee Center.
From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in Employee Center.
Get Total Rewards
The Get Total Rewards Virtual Agent topic enables you to view your rewards from the configured HCM system in Employee Center.
From Employee Center, open a chat window and type in key words, for example, rewards. Your rewards are displayed in Employee Center.
Lookup Feedback
The Lookup Feedback Virtual Agent topic enables you to view feedback you have received from other employees in Employee Center from the configured HCM system.
From Employee Center, open a chat window and type in key words, for example, Lookup Feedback. Your feedback, if available, is displayed.
Lookup Benefit Enrolments
The Lookup Benefit Enrolments Virtual Agent topic enables you to view your benefit programs such as medical, 401(k) and so on, in Employee Center from the configured HCM system.
From Employee Center, open a chat window and type in key words, for example, Lookup Benefit Enrolments. Your benefit programs, if available, are displayed.
Update personal details
- Update Address
- Update Blood Type
- Update Date of Birth
- Update Email Address
- Update Phone Number