Workplace dashboard in Workplace Service Portal

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Workplace dashboard in Workplace Service Portal

    The Workplace Dashboard within the Workplace Service Portal provides a comprehensive visual analysis of workspace capacity, reservation trends, and workplace maintenance tasks. It enables workplace managers to monitor real-time space utilization, track cleaning activities, and manage reservations or maintenance tasks directly from a single interface. This dashboard is accessible viaWorkplace Core > Dashboardfor customers using Workplace Core version 2.1 or earlier. Note that from version 2.2 onward, the dashboard has been removed from the portal.

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    Key Features

    • Region and Site Filters: Select specific regions and sites to view campus-specific reports across multiple tabs.
    • Data Visualizations: The dashboard displays key metrics and trends to help analyze workplace utilization and maintenance, including:
      • Today's Capacity: Number of active workspaces available today.
      • Today's Shifts and Reservations: Number of shifts used and active reservations for the day.
      • Today's Reservable Spaces: Number of active workspaces available for reservation.
      • Reservation Trends: Trends showing active reservations and reserved spaces over the past seven days.
      • Reservable Spaces by Building: Breakdown of reservable workspaces per building on the campus.
      • Cleaning and Maintenance Tasks: Overview of unassigned and planned cleaning tasks, with trends over the coming week.
      • Workplace Requests: Counts of pending and newly created workplace reservation requests, with daily trends.
    • Task Management: Create workplace reservations or ad hoc maintenance tasks directly from the dashboard.

    Roles and Access

    Access to the dashboard is intended primarily for workplace managers with the snwsdcore.workplacemanager role. This role enables managers to:

    • Gain clear visibility into real-time workspace utilization and cleaning activities.
    • Plan phased employee returns after emergencies.
    • Monitor workplace tasks across multiple office locations.

    Practical Benefits

    ServiceNow customers using the Workplace dashboard can expect to efficiently monitor and manage workspace availability and cleanliness, optimize reservation usage, and ensure timely maintenance. This centralized view supports operational decision-making and enhances employee workplace experience by enabling quick actions such as booking spaces or assigning maintenance tasks.

    Use the Workplace Dashboard from Workplace Service Portal to visually analyze the available workspace capacity, space request and reservation trends, and monitor the maintenance tasks of your workplace. You can also reserve a space for an employee or create a workplace maintenance task directly from this Workplace Service Portal page.

    To open the Workplace dashboard on the Workplace Service Portal, navigate to Workplace Core > Dashboard.

    Important:
    Starting with Workplace Core (sn_wsd_core) version 2.2, or new customers, the Dashboard is removed from the Workplace Service Portal and Service Portal. Customers using Workplace Core version 2.1 and below can still access the dashboard after an upgrade.

    Selecting a region and site in the filter at the top displays reports for available campuses in separate tabs.

    Figure 1. Workplace dashboard
    Workplace dashboard displaying example data

    End user and roles

    Table 1. Required roles based on goal
    End user and goal Required role Benefits
    Workplace manager: Needs clear visibility into the real-time status of the workplace space utilization and cleaning activities for shifts. sn_wsd_core.workplace_manager
    • Can plan for the phased return of employees to the workplace after an emergency situation
    • Can monitor progress of workplace tasks for various office locations

    Data visualizations

    The data displayed in visualizations corresponds to the selected campus.

    Table 2. Dashboard data
    Title Type Description
    Today's capacity Single score Single-score icon Number of active workspaces available today.
    Today's shifts Single score Single-score icon Number of shifts used in today's reservations.
    Today's reservable spaces Single score Single-score icon Number of active workspaces available to reserve.
    Today's reservations Single score Single-score icon Number of today's active reservations.
    Reservations per day Trend Trend over time icon Trend of the number of active reservations per day in the last seven days for which the end date is today or later.
    Reserved spaces per day Spline Spline trend icon Trend of the number of reserved workspaces per day for all reservations made in the last seven days that are active starting today or later.
    Reservable spaces per building Bar Bar graph icon Breakdown of active workspaces that are available to reserve for each building on the campus.
    Cleaning tasks for this campus
    Unassigned cleaning tasks Single score Single-score icon Number of active workplace tasks that are not assigned to anyone and not in the Closed state.
    Planned tasks Single score Single-score icon Number of active planned workplace tasks that are not yet closed.
    Cleaning tasks by day Trend Trend over time icon Trend of the number of active cleaning tasks per day for which the due date is between today and the next seven days, or for which no due date is defined. The tasks in this report are grouped by the workplace task type.
    Workplace requests for this campus
    Pending workplace requests Single score Single-score icon Number of workplace requests that are pending.
    Workplace requests created today Single score Single-score icon Total number of workplace reservation requests created by the employees today.
    Workplace requests by day Trend Trend over time icon Trend of the number of workplace reservation requests created per day.