Use the capabilities from the ServiceNow Otto panel

Use the contextual AI capabilities, such as a request summary by using the conversational interface in the ServiceNow Otto panel.

Before you begin

Make sure that Next Experience is enabled in the instance. For more information, see .

Role required: sn_lg_gen_ai.request_fulfiller

About this task

You can use the ServiceNow Otto panel to request a summary.

For more information about the panel, see Now Assist panel. For information about activating the panel, see Activate the Now Assist panel standard chat.

Procedure

1. Log in to an instance where the ServiceNow Otto for LSD application is installed.
2. Navigate to Workspaces > Legal Counsel Center.
3. Request the generative AI capabilities in LSD for summarization by selecting the ServiceNow Otto icon .
4. After you request the generative AI capabilities, select Summarize a record.
5. Enter the record number that you want to summarize.
   The summary is displayed.