Opportunity Type Configuration for Opportunity Marketplace

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Opportunity Type Configuration for Opportunity Marketplace

    Opportunity Marketplace (OPM) in ServiceNow supports various opportunity types tailored to distinct roles and activities. Administrators can manage these types, including the three default types provided with the system: Gig, Project, and Volunteer. Additional custom opportunity types can be created by cloning and modifying existing ones.

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    Key Features

    • Base Opportunity Types:
      • Gig: Single-role opportunity with one or multiple vacancies.
      • Project: Multi-role opportunity designed to source teams with various roles and multiple vacancies.
      • Volunteer: Multi-role volunteering opportunities with multiple vacancies per role.
    • Opportunity Type Record Fields: These fields allow administrators to configure how opportunities appear and behave in the Employee Center, including:
      • Title: The visible name of the opportunity.
      • Role Display: Controls whether roles are embedded as a single position or separate multiple positions.
      • Opportunity Details: Descriptions linked to each opportunity, stored in the Project opportunity creation details table and configured via record producers.
      • Roles and Requirements: Defines job roles or positions for the opportunity, stored in the Opportunity position table.
      • Description: Text displayed to users describing the opportunity.
      • Hiring Approval Flow: Configurable approval processes for managing hiring.
      • Active: Status to enable or disable the opportunity type.
      • User Criteria: Restrictions on who can create or access the opportunity type.
      • Icon: Visual icons to represent opportunity types.
      • Help Link Label and URL: Customizable help link shown on the Create an Opportunity page for user guidance.

    Practical Use for ServiceNow Customers

    By configuring opportunity types, ServiceNow customers can tailor the Opportunity Marketplace to fit their unique sourcing and staffing needs, whether for short-term gigs, team-based projects, or volunteer activities. The detailed field configurations provide control over presentation, role management, approval workflows, and user access, enabling a streamlined and user-friendly experience in the Employee Center. Adding custom icons and help links further enhances usability and guidance for end users.

    Opportunity Marketplace (OPM) supports different opportunity types that are designed for unique types of opportunities and roles.

    Admins can create opportunity types. There are three opportunity types that automatically come with OPM. Admins can create other opportunity types.
    Table 1. Base application opportunity types
    Opportunity type Description
    Gig A Gig is an opportunity that consists of just a single role that can have one or many vacancies.
    Project A Project is an opportunity that is intended to enable sourcing a team that consist of multiple roles with one or many vacancies according to the role.
    Volunteer A Volunteer is an opportunity that consists of multiple roles with one or many vacancies according to role for volunteering-related activities.
    Table 2. Opportunity Type record fields
    Field name Description
    Title A title for the opportunity that is visible from the Opportunity Marketplace in the Employee Center.
    Role display Controls the number of roles that can be added to an opportunity.
    • Embedded within opportunity (1 position only)
    • Separate from opportunity (1 or more positions)
    Opportunity details

    A list of available opportunity descriptions. The Opportunity details are visible in the opportunity. Opportunity details are stored in the Project opportunity creation details [sn_opp_market_opportunity] table.

    Opportunity details and Roles and requirements are record producer records in the Catalog Item [sc_cat_item] table. The record producer is a configuration of the layout for which fields are shown. There are 3 opportuntiy types included with the base system (Gigs, Project, and Volunteer). Clone one of the base opportunity types to create a custom Opportunity type.
    Roles and requirements

    A list of available opportunity roles and requirements. Opportunity Marketplace roles and requirements are stored in the Opportunity position [sn_opp_market_opportunity_position] table.

    Opportunity Marketplace roles are the job roles or positions for the opportunity.
    Description The text for the description of the opportunity that is displayed in Opportunity Marketplace the Employee Center.
    Hiring approval flow A list of available approval flows for managing the hiring process for an opportunity.
    Active Select to make the record active.
    User criteria Criteria to restrict access to the opportunity record. User criteria defined in the opportunity type determines who can create an opportunity type.
    Icon You can add an icon to opportunity types or view the icons for existing opportunity types.
    Help link label The text that is visible to users as the link for help. Add the label from the opportunity type page. The link appears at the bottom of the Create an opportunity page in the Employee Center.
    Help link URL The URL that is associated with the Help link label.