Customize tab label in Agent Workspace for HR Case Management

Customize tab labels to display case field values, making it easier to identify cases when multiple tabs are open.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Now Experience Framework > Experiences.
2. Select HR Agent Workspace.
3. Under the UX Page Properties tab, select caseTabTitleField property.

   The field value to be displayed on the tab title can be configured here.

4. In the Value field, provide the key value pair.

   The key being the table name, and the value being the field value. For example, "sn_hr_core_case": "opened_for". The value field has to be a valid JSON.

   Tab titles can also contain multiple fields. The key value remains the table name, but the value can be a list of strings. For example: "sn_hr_core_case": ["opened_for", "number"].

5. Select Update.