Employee Slate notifications
Summarize
Summary of Employee Slate notifications
Employee Slate notifications provide real-time alerts and updates about key events such as task assignments, approvals, system changes, and organizational announcements. These notifications are consolidated into a single tray accessible from every page, both on the desktop portal and mobile web, enabling you to monitor all relevant updates without switching between different queues or inboxes.
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Key Features
- Unified Notification Tray: Displays tasks, approvals, requests, and case activities in one place for easier management.
- Notification Display and Interaction: A bell icon shows the count of new notifications; selecting it opens the tray where new notifications are marked with a green dot and highlighted background.
- Grouped Notifications: Multiple unread notifications are aggregated into a single entry with summaries, reducing noise and improving clarity.
- Mark All as Read: Allows you to clear the notification count and move all items to an opened state without reviewing each individually.
- Direct Navigation: Selecting a notification takes you directly to the related record or page (e.g., approved request, HR case, incident update), eliminating the need to search or navigate menus.
- Notification States: Notifications progress through three states—New (unseen, with green dot), Viewed (seen when tray opened), and Opened (navigated to related record), helping you track your interaction status.
- Preconfigured Use Cases: Includes 14 default notification scenarios covering common HR, IT, and service request workflows, such as HR case updates, incident comments, request approvals, and more, requiring no additional configuration.
- Integration with Moveworks: In Moveworks deployments, notifications configured on the Moveworks platform appear alongside Employee Slate notifications, ensuring all alerts are centralized. Selecting these notifications links you to the Moveworks AI Assistant for contextual follow-up and direct actions.
Key Outcomes
With Employee Slate notifications, ServiceNow customers can expect streamlined communication and faster response times by having all critical updates visible in one accessible location. This improves efficiency by reducing the need to navigate multiple systems or queues and ensures timely awareness of important events. The integration with Moveworks further enhances productivity by enabling AI-assisted interactions directly from notifications.
Notifications provide real-time alerts and updates about important events, task assignments, system changes, and organizational announcements.
Employee Slate surfaces all relevant platform updates in a single notification tray accessible from every page. You see tasks, approvals, requests, and case activity in one place instead of monitoring separate queues or inboxes. The tray works the same way on the desktop portal and on the mobile web.
Notifications
The notification system delivers timely information about events requiring your attention or awareness. Notifications are grouped and prioritized to reduce noise while important information reaches you promptly.
Employee Slate delivers notifications on the portal and in the mobile web app.
- Notifications: Left navigation shows the count of new notifications. Select the Bell icon to open the notification tray and view the list. New notifications appear with a green dot and highlighted background for quick identification of unread items.
- Grouped notifications: Track and review multiple updates. Employee Slate groups the unread notifications into a single entry in the tray. The grouped entry uses aggregated template to show the most recent update with a summary of earlier activity.
- Mark all as read: Clear the notification count without opening each notification. Select Mark all as read to move all notifications to the Opened state. Opening the tray marks all notifications as viewed.
- Navigate to the source record: Select any notification in the tray to open the related record or page. Examples include an approved request, an HR case needing follow-up, or an incident with a new comment. You don't search for the record or navigate through menus. Selecting a notification opens the location where you can review details and respond.
Notification states
Every notification moves through three states that reflect how you have interacted with it:
- New
- A notification that you have not yet seen. New notifications appear with a green dot and contribute to the count on the Bell icon.
- Viewed
- A notification present in the tray when you open it. Opening the tray moves every new notification to viewed state and clears the bell icon count.
- Opened
- A notification you selected to navigate to the source record or page. The dot is removed when you return to the tray.
Preconfigured notification use cases
Employee Slate for Now Assist includes 14 preconfigured notification use cases. These use cases cover common events across HR, IT, and service request workflows. They are active by default and don't require additional configuration.
- HR case closed.
- HR case commented.
- HR case opened.
- Incident closed.
- Incident commented.
- Incident resolved.
- Request approval assigned.
- Request approved.
- Request commented.
- Request completed.
- Request rejected.
- Request opened.
- RITM approval assigned.
- RITM commented.
Moveworks notifications in Employee Slate
In Moveworks deployments, administrators configure notifications on the Moveworks platform instead of through Employee Slate Admin Console. Moveworks notifications appear in Employee Slate persistent navigation alongside platform-triggered notifications. You see all your alerts in one place. Selecting a Moveworks notification brings the related update into Moveworks AI Assistant context. You can ask follow-on questions or take direct action from the assistant.