Employee org chart

  • Release version: Zurich
  • Updated January 27, 2025
  • 2 minutes to read
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    Summary of Employee org chart

    The Employee org chart in the Zurich release offers an interactive visualization of your company’s structure, reporting relationships, and team hierarchies. It integrates seamlessly with Employee Slate, combining org chart and employee profile features into one unified experience. This allows employees to explore organizational information and colleague details without switching between multiple HR or directory systems.

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    Key Features

    • Interactive Navigation: View employee hierarchies one level at a time with the option to expand additional levels for deeper exploration.
    • Search Functionality: Quickly locate employees by name using the search field on the org chart page.
    • Profile Access: Clicking an employee card opens their detailed profile page for more information.
    • Contextual Positioning: From an employee’s profile, use the View Org Chart button to see their place within the organizational structure.
    • Team Structure Indicators: Visual cues represent reporting lines and team hierarchies clearly.
    • Visual Enhancements: Customize the org chart and profiles with image edits and visual updates to better reflect your organization’s branding.
    • AI-Driven Interactions with Now Assist Chat: Employees can use natural language to ask about colleagues, receive interactive profile cards, and explore the org chart side-by-side with chat in a split view. The chat assistant dynamically updates the org chart based on queries and organizational changes.

    Admin Configuration

    Administrators manage org chart and profile content via two configuration records in the Employee Center application:

    • Organization Chart Configuration: Defines which users are eligible and selects fields shown on org chart cards.
    • Overview UI Configuration: Controls which fields appear in the About, Work details, Personal details, and Team sections of profiles.

    Employee Slate shares the same org chart configuration as Employee Center, so no separate setup is required when deploying both.

    Note: To ensure reporting counts are accurate after organizational changes, admins should run the scheduled org chart job that syncs direct report counts.

    Benefits for ServiceNow Customers

    This org chart capability empowers your workforce to easily navigate and understand your company’s structure while accessing rich employee profile information. The integration with conversational AI enhances productivity by enabling quick, natural language queries and dynamic visualization updates. Admins benefit from straightforward configuration controls to tailor the experience without redundant setup. Overall, it streamlines organizational transparency and collaboration within your ServiceNow environment.

    The organizational chart provides an interactive visualization of company structure, reporting relationships, and team hierarchies with search and navigation capabilities.

    Employee Slate brings org chart and employee profile functionality together in a single experience. Employees explore the organizational structure and view colleague information without switching between HR systems or directory tools.

    Figure 1. Org chart
    Employee org chart and team structure

    Org chart

    The org chart displays reporting structures and team hierarchies with rich contextual information available upfront. Employees navigate the org chart to see the organization structure and identify colleagues in specific roles or teams.

    With Now Assist Chat, the org chart adds the following AI-driven interactions:

    • Chat-driven profile discovery: Employees ask about any colleague using natural language, and the assistant returns an interactive profile card with key details.
    • Split view exploration: The org chart opens alongside the conversation panel in the interactive split view. Employees explore the hierarchy while asking questions about specific people or teams.

    Admin configuration

    Administrators configure org chart and profile content through two records in the Employee Center application:

    • Use the organization chart configuration to define eligible users and to select the fields that appear on org chart cards.
    • Use the overview UI configuration to select the fields that appear in the About, Work details, Personal details, and Team sections.

    Employee Slate uses the same org chart configuration as Employee Center. You don't need to set up the org chart separately when you deploy Employee Slate alongside an existing Employee Center instance.

    Note:
    The scheduled job fetches the count of direct reports. During an org restructure, the badge count and the actual number may not match. To resolve the count issue, run the org chart schedule job.

    What you can do with org chart

    The org chart provides the following capabilities:

    • Multi-level navigation: Displays the employee hierarchy one level at a time with a Show more option to expand additional levels.
    • Search functionality: Finds specific employees by name using the search field on the org chart page.
    • Profile information: Selecting an employee card opens the corresponding profile page.
    • Contextual positioning: Go to any employee position in the org chart from their profile page using the View Org Chart button.
    • Team structure indicators: Visual representation of reporting structures.
    • Visual enhancements: You can enhance Org chart and profile with visual updates and image edits.

    AI chat interactions

    With Now Assist Chat, employees find and open profiles conversationally:

    • Ask about a colleague by name to open a people-finder response that links to the profile.
    • Ask to see the organization for a colleague to open the org chart centered on that person.
    • Use the context. When an employee is visible on the current page, asking about that employee updates the same view.

    The chart updates automatically to reflect organizational changes, new hires, role changes, and departures. Visual indicators show direct reports and temporary assignments.