Moveworks chatbot configuration fields

  • Release version: Zurich
  • Updated April 24, 2026
  • 1 minute to read

    • Field reference for the Moveworks web chatbot record and the internal setup record that Employee Slate for Moveworks uses.

    chatbot record fields

    Table 1. Moveworks chatbot fields
    Field Description
    Channel Set to Moveworks web chat for the Employee Slate surface.
    Selected connector Set to Moveworks web chat.
    Bot ID Enter 1234. The Moveworks Setup application replaces this placeholder with a randomized numerical value after you save the record.
    Bot name Unique identifier for the chatbot. The recommended pattern is <org-name>-employee-slate-web-chat.
    Bot friendly name Customer-facing display name for the assistant. The default placeholder is Moveworks Assistant.
    Channel configuration Set to Moveworks web chat bars. The system generates this value automatically when you save the record.
    Surface Set to Unified Front Door. This value is required so that Employee Slate renders the chatbot.
    File attachment Turn on this control so that employees can attach files in the Moveworks chat.

    Internal setup fields

    Table 2. Moveworks internal setup fields
    Field Description
    Chatbot The chatbot record that this internal setup applies to.
    User Inbox Turn on this control to activate the notifications experience for the chatbot.
    Connector Select the ServiceNow connector that replicates ServiceNow users into the Moveworks identity roster. The default label is snow.
    Trusted issuer Enter the ServiceNow instance URL. The trusted issuer lets Employee Slate and the Moveworks assistant authenticate. Add multiple trusted issuers if you deploy the same chatbot across multiple ServiceNow instances.
    Universal Assistance suggested prompts Enter up to four suggested prompts on the Employee Slate home page. The Moveworks Setup application enforces a character limit on each prompt.