Properties installed with Content Publishing
Summarize
Summary of Properties installed with Content Publishing
The Content Publishing plugin [com.sncontentdelivery] in ServiceNow adds configurable properties to control the behavior and performance of scheduled jobs related to notifications, to-dos, communities, and content management. These properties enable Content Admins to tailor content approval workflows, ownership controls, notification limits, translation features, portal previews, and engagement settings to optimize content delivery and user experience while minimizing system impact.
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Key Features
- Approval Control: Configure whether all approvers or just one must approve scheduled content before publishing.
- Content Ownership: Enable ownership and delegation controls for audiences, content items, topics, and portal pages, allowing restrictions on who can schedule, edit, or preview content.
- Versioning and Change History: Activate content versioning to track changes within the Content Library.
- Notification Management: Set limits on notification job run time, event staggering, maximum events per job, recipients per email and SMS, and maximum users per notification event to manage system load.
- To-do Scheduling: Control the maximum runtime, event staggering, event queue size, users per event, and assignees for to-do creation jobs.
- Community and Audience Settings: Define maximum forum posts per scheduled job and timeout duration for audience auto-count processing.
- Language and Localization: Enable language switching in the Content Library and integration with Localization Framework to support multilingual content management.
- Portal Preview: Specify the URL suffix for Service Portal or Employee Center previews to test content on different portals.
- News Configuration: Limit the number of news articles shown in widgets, define news center and article pages, and configure mobile app display sections.
- Rich Content Editor: Optionally allow content managers to edit HTML and CSS source code within rich content designs.
- Content Provider Timeout: Set timeout duration for connecting to video content providers during content delivery.
- Content Engagement Controls: Manage comment permissions, replies, reactions, and view count display for news articles to foster user interaction.
- Company Events Settings: Enable precomputed audiences, set user thresholds for performance mode, designate portal navigation for surge events, configure event timing buffers, and customize event-related page IDs and UI behavior during high-traffic events.
Practical Benefits for ServiceNow Customers
- Optimize system performance by controlling scheduled job execution parameters and limiting resource-intensive operations.
- Enhance content governance with granular ownership and approval settings to ensure proper content management and publishing workflows.
- Improve user engagement and experience through configurable comment, reaction, and language features.
- Customize portal previews and news presentation to align with organizational branding and navigation.
- Support effective management of high-traffic company events by enabling performance modes and tailored event notifications.
How to Access and Modify
Content Admins with the sncd.contentadmin role can navigate to Content Publishing > Advanced > Properties in the ServiceNow interface to view and adjust these properties according to organizational requirements.
The Content Publishing [com.sn_content_delivery] plugin adds the following properties that are designed to control how scheduled jobs work in relation to notifications, to-dos, and communities.
To modify Content Publishing properties as a Content Admin [sn_cd.content_admin], navigate to .
Content Publishing properties determine how the scheduled jobs run and help to ensure that there is limited impact on the performance of your instance.
| Properties | Description | Default Value |
|---|---|---|
| sn_cd.all_must_approve | Indicates that all approvers must approve any scheduled content prior to publishing it. If you check No, only one approver is required to publish it. | Yes |
| Properties | Description | Default Value |
|---|---|---|
| Allow Ownership for Audiences (sn_cd.activate_audience_delegation_controls) | Indicates you want to be able to enable audience ownership within Content Publishing. For more information, see Content Ownership. |
No |
| Allow Ownership for Content Items (sn_cd.activate_content_authoring_controls) | Indicates you want to be able to enable content item ownership within Content Publishing. For more information, see Content Ownership. |
No |
| Allow Ownership for Topics (sn_cd.activate_topic_ownership) | Indicates you want to enable topic ownership within Content Publishing. Ownership of a topic includes:
Note: Other users that have access to the content can view the content
scheduled to the restricted topic, but cannot remove the topic from the
schedule. For more information, see Content Ownership. |
No |
| Allow Ownership for Portal pages (sn_cd.activate_page_ownership) | Indicates you want to exclude groups or non-applicable content managers (specific users) from assigning content to a specific portal page. | No |
| Properties | Description | Default Value |
|---|---|---|
| sn-cd.activate_content_snapshots | Select the checkbox to enable Content Versioning for the Content Library. See Content versioning | Yes |
| Properties | Description | Default Value |
|---|---|---|
| sn_cd.notification.max_run_time | The maximum amount of time (in seconds) the Content Publishing: Send notifications scheduled job runs. Limits the length of the scheduled job, but completes any work in progress and does not pick up any new work. |
|
| sn_cd.sms_notification.max_recipients | The maximum number of people you can send an SMS notification to. Note:
When the maximum is exceeded, the SMS is not sent. The
Notification status on the Schedule Content
form is Max Exceeded. |
Max number of 50,000 |
| sn_cd.sms_notification.max_users_per_event | The maximum number of users to add per event for an SMS notification.
Default value: 1000. |
Max number of users processed per email is 1000 |
| sn_cd.notification.event_stagger | The amount of time between events when a scheduled job runs. Staggering provides time for the events to be processed during the staggered time. | 60 seconds |
| sn_cd.notification.max_events | The maximum number of events from campaigns to process during the scheduled job. | Max number of 50 |
| sn_cd.notification.max_users_per_event | The maximum number of users to add per event for an email notification. | Max number of users processed per email is 1000 |
| sn_cd.notification.max_recipients | The maximum number of recipients allowed per email notification. | Max number of 50,000 |
| Properties | Description | Default Value |
|---|---|---|
| sn_cd.todo.max_run_time | The maximum run time in seconds for the Content Publishing: Create To-dos scheduled job. When the job finishes running, any current items are still processed after the elapsed time. | Max run time in seconds is 600 |
| sn_cd.todo.event_stagger | The number of seconds between events. | Number of seconds to stagger events is 60 |
| sn_cd.todo.max_events | The maximum number of events that are queued per scheduled job run. | Max number of events to queue is 50 |
| sn_cd.todo.max_users_per_event | The maximum number of users that can be added per event. | Max number of users to add per event is 1000 |
| sn_cd.todo.max_assignees | The maximum number of people you can assign to a task. | Man number of assignees allowed per task is 50,000 |
| Properties | Description | Default Value |
|---|---|---|
| sn_cd.content_community.max_posts | The maximum number of posts to a forum allowed per Content Publishing: Post to Forums scheduled job. | Max post is 100 |
| sn_cd.audience.autocount_timeout | Maximum number of seconds to wait for the automatic audience count while configuring an audience record. | Max is 2 seconds |
| Properties | Description | Default Value |
|---|---|---|
| sn_cd.enable_language_switching | Allows you to change your system setting language in the Content
Library. When you turn this system property on, the Switch language button appears after creating content from the Content Library. Selecting the Switch language button allows you to view the fields on the form to appear in the language you select. You can select the button after reviewing to switch back to your original language. For more information, see Portal content. |
No |
| sn_cd.enable_localization_framework_integration | Enables integration with Localization Framework. For more information, see Configure Localization Framework for Content Publishing. | No |
| Properties | Description | Default Value |
|---|---|---|
| Service Portal URL suffix you want to use for portal previews (sn_cd.preview.portal_url_suffix) | The URL suffix of the service portal or Employee Center
(EC) your company uses for portal
previews. You can change this system property when you want to preview your content on a different portal. |
esc |
| Properties | Description | Default Value |
|---|---|---|
| Limits how many news articles are shown in the News widgets (sn_cd.content_page_limit) | Sets a maximum of news articles that can appear in any of the news widgets, with a system maximum of 500 articles. | Max articles in widgets is 200 |
| Page ID you want to use for News Center (sn_cd.news_center_page_id) | Defines the landing page for news content. The News Center button in the main navigation redirects to this page, as well as breadcrumbs and the Call to action button in the widgets. | cd_news_center |
| Page ID you want to display News articles in (sn_cd.news_article_page_id) | Defines the page where a full news article is viewed. When a user clicks a news article in a News widget, the widget redirects to this page. | cd_news_article |
| Sys ID (sys_id) from the Record Section (sys_sg_item_section) table for where news articles will be displayed in the mobile app (sn_cd.mobile_record_section) | Defines the section in the mobile app where the news article is viewed. | 10a5286777403110cd1b756f1b5a99e2 |
| Properties | Description | Default Value |
|---|---|---|
| Enables the ability to edit the HTML and CSS within a Rich Content design (sn_cd.activate_rce_edit_code) | Select Yes to allow content managers to edit rich content source code. | No |
| Properties | Description | Default Value |
|---|---|---|
| The number of seconds to wait before timing out a video content provider subflow (sn_cd.provider_timeout) | Sets the period of time that the Employee Center attempts to connect to the video content provider. See Video hosting integrations framework | 20 seconds |
| Properties | Description | Default Value |
|---|---|---|
| Allow comments (sn_cd.allow_comments) | Displays a checkbox in the new content and content template forms for content managers to allow employees to comment on news articles | Yes |
| Allow replies to comments (sn_cd.allow_replies_to_comments) | Displays a checkbox in the new content and content template forms for content managers to allow employees to reply to comments on news articles | Yes, but currently unused |
| Allow reactions (sn_cd.allow_reactions) | Displays a checkbox in the new content and content template forms for content managers to allow employees to select a reaction icon | Yes |
| Show view count (sn_cd.show_views) | Displays the number of unique views for a news article at the top of the article | Yes |
| Properties | Description | Default Value |
|---|---|---|
| sn_cd.enable_precomputed_audiences | Enables precomputed audiences for Company Events. | Yes |
| sn_cd.audience_count_threshold | Sets the threshold for the number of users that will automatically put the portal into performance mode. | 5000 |
| sn_cd.performance_portal_navigation | Sets an Advanced portal navigation sys_id to use when a Company event is a surge event and is live. | 92de6ac87f8a1210a3a9fac8fc86651e |
| sn_cd.high_performance_event_buffer | Specify the number of minutes in advance for triggering the high-traffic event. | 30 |
| sn_cd.company_event_article_page_id | Page ID to display Company Event articles. | cd_company_event |
| sn_cd.high_traffic_event_modal | Display the event modal on the home page when a high-traffic event is in progress. | No |
| sn_cd.high_traffic_event_degraded_experience | The view displayed for widgets when a high-traffic event is in progress. | Default view |