Integrating ServiceNow with Microsoft 365 applications for Employee Experience

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Integrating ServiceNow with Microsoft 365 applications for Employee Experience

    This integration enables ServiceNow Employee Center to connect with Microsoft 365 applications—including Microsoft Outlook, Microsoft Office 365, and Microsoft Teams—enhancing the employee experience by consolidating workflows across these platforms. The integration builds on ServiceNow’s IT Service Management for Microsoft 365 and HR Service Delivery for Microsoft 365 solutions, upgrading from the previous Microsoft Teams-only capabilities to broader Microsoft 365 application support.

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    Prerequisites

    • You must have externalappinstalladmin permissions on your ServiceNow instance.
    • Install and deploy either IT Service Management for Microsoft 365 or HR Service Delivery for Microsoft 365.

    These prerequisites ensure your instance is ready for integration with Microsoft 365 applications.

    Integration Process

    For Pre-published Apps

    • Upgrade to the latest version of IT Service Management for Microsoft 365 or HR Service Delivery for Microsoft 365 by installing the appropriate plugin.
    • Regenerate and download a new Microsoft 365 manifest file from your ServiceNow instance.
    • Upload this manifest file into Microsoft Teams to complete the integration.

    For Self-configured Apps

    • Perform the plugin upgrade as above.
    • Update Microsoft Azure application client IDs to authenticate users for Employee Center access within Microsoft 365 apps. The document provides specific client IDs for various Microsoft 365 applications, including Teams (mobile, desktop, web), Outlook (desktop, web, mobile), and the Microsoft 365 web and desktop apps.
    • Regenerate and download the new manifest file from ServiceNow.
    • Upload the manifest file in Microsoft Teams to finalize integration.

    Manifest File Management

    The manifest file is critical for enabling Employee Center within Microsoft 365 applications. You generate and download it from your ServiceNow instance and then upload it into Microsoft Teams. This step applies to both pre-published and self-configured app integration methods.

    Why This Matters

    By integrating ServiceNow Employee Center with Microsoft 365 apps, your organization can provide employees with streamlined access to ServiceNow services directly within familiar Microsoft tools. This consolidation improves employee engagement and productivity by reducing context switching and enabling a unified service experience.

    Set up your ServiceNow Employee Center instance to integrate Microsoft 365 applications.

    Important:

    For upgrading existing Microsoft Teams capabilities to Microsoft 365 applications, follow the steps given here.

    The ServiceNow Employee Center integration with Microsoft Teams extends its capability to enable integration with other Microsoft 365 applications, bringing the ServiceNow employee experience to Microsoft Outlook, Microsoft Office 365, and Microsoft Teams together.

    Prerequisites

    Before integrating Employee Center with your Microsoft 365 tenant, ensure that the following prerequisites are met:
    • You have the external app install admin (external_app_install_admin) permissions on ServiceNow.
    • You have installed and deployed one of the following:
      • IT Service Management for Microsoft 365
      • HR Service Delivery for Microsoft 365

      For more information on how to install IT Service Management with Microsoft 365 or HR Service Delivery with Microsoft 365, see Integrating ServiceNow with Microsoft Teams and Microsoft 365.

    Integration process for pre-published apps

    1. Upgrade to IT Service Management for Microsoft 365 / HR Service Delivery with Microsoft 365 by installing the latest IT Service Management for Microsoft 365 / HR Service Delivery with Microsoft 365 plugin.
      Note:
      For more information on activating plugins, see Activate a plugin.
    2. Regenerate and download a new manifest file for Microsoft 365.

      For more information on how to generate and download the manifest file, see Create and download manifest file for Employee Center and Microsoft 365 integration.

    3. Upload manifest file in Microsoft Teams for Microsoft 365.

    Integration process for self-configured apps

    1. Upgrade to IT Service Management for Microsoft 365 / HR Service Delivery with Microsoft 365 by installing the latest IT Service Management for Microsoft 365 / HR Service Delivery with Microsoft 365 plugin.
      Note:
      For more information on activating plugins, see Activate a plugin.
    2. Authenticate users to access Employee Center in Microsoft 365 applications by updating the client IDs in the Microsoft Azure application.
      Table 1. Client IDs
      Application Client ID

      Microsoft Teams mobile/desktop application

      1fec8e78-bce4-4aaf-ab1b-5451cc387264

      Microsoft Teams web application

      5e3ce6c0-2b1f-4285-8d4b-75ee78787346

      Microsoft 365 web application

      4765445b-32c6-49b0-83e6-1d93765276ca

      Microsoft 365 desktop application

      0ec893e0-5785-4de6-99da-4ed124e5296c

      Microsoft Outlook desktop application

      d3590ed6-52b3-4102-aeff-aad2292ab01c

      Microsoft Outlook web application

      bc59ab01-8403-45c6-8796-ac3ef710b3e3

      Microsoft Outlook mobile application

      27922004-5251-4030-b22d-91ecd9a37ea4

      For more information on updating the Microsoft Azure application and authenticating users, see Create Microsoft Azure application and authenticate users to access Employee Center in Microsoft Teams.

    3. Regenerate and download a new manifest file for Microsoft 365.

      For more information on how to generate and download the manifest file, see Create and download manifest file for Employee Center and Microsoft 365 integration.

    4. Upload manifest file in Microsoft Teams for Microsoft 365.