ServiceNow Otto Virtual Agent topics for HR Service Delivery Integration with SuccessFactors
Summarize
Summary of ServiceNow Otto Virtual Agent topics for HR Service Delivery Integration with SuccessFactors
The ServiceNow Otto Virtual Agent topics enable Employee Center users to interact with SuccessFactors for HR Service Delivery tasks through conversational interfaces. These topics let employees place requests and retrieve information such as time off applications, profile updates, and payroll details directly within Employee Center.
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To use these Virtual Agent topics, customers must:
- Configure the ServiceNow Otto for HRSD Virtual Agent topics properly.
- Have roles such as snhrsp.admin or snhrsp.escadmin.
Key Features
The integration offers a range of Virtual Agent topics mapped to SuccessFactors HR functions, including:
- Lookup Worker Profile: View coworker profiles by querying SuccessFactors data.
- Request Time Off: Apply for leaves by specifying start and end dates; requests are sent to SuccessFactors.
- Get Time Off Balance: Retrieve current leave balances.
- Get Holiday Calendar: View the holiday calendar for a specified year.
- Get Total Rewards: Access total rewards information.
- Get User Paychecks: View payslip details, including pay period, gross pay, deductions, and net pay.
- Update Personal Details: Update address, email, phone number, date of birth, and blood type directly via Virtual Agent.
These capabilities streamline typical HR interactions by delivering SuccessFactors data and actions through a conversational Virtual Agent experience in Employee Center.
Practical Use and Benefits
ServiceNow customers leveraging this integration can enhance employee self-service by:
- Reducing manual HR requests and improving response times.
- Providing employees a simple chat interface to manage their HR needs.
- Ensuring data consistency by directly interfacing with SuccessFactors.
Overall, these Virtual Agent topics empower employees to efficiently manage HR-related tasks, improving satisfaction and operational efficiency within HR Service Delivery.
You can use the ServiceNow Otto Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the SuccessFactors system in Employee Center.
Virtual Agent topics for HR Service Delivery Integration with SuccessFactors Overview
- Configure the ServiceNow Otto for HRSD Virtual Agent topics
- Have one of the following roles: sn_hr_sp.admin , sn_hr_sp.esc_admin
Available Spoke Subflows for Virtual Agent topics for HR Service Delivery Integration with SuccessFactors
| Virtual Agent Topic | Feature Name | Service Name | Subflow |
|---|---|---|---|
| Lookup Worker Profile | Worker Management | Get Worker | SuccessFactors HR - Lookup Worker Profile |
| Request Time Off | Leave Management | Time off balance | SuccessFactors HR - Get Time off balance |
| Create Time Off Request | SuccessFactors HR - Request Time Off | ||
| Get Time Off Balance | Time Off Balance | SuccessFactors HR - Get Time Off Balance | |
| Get Holiday Calendar | Holiday Calendar | SuccessFactors HR - Get Employee Holiday Calendar | |
| Get Total Rewards | Benefits Management | Total Rewards | SuccessFactors HR - Get Total Rewards |
| Get User Pay Checks | Payroll Management | Get Paychecks | SuccessFactors HR - Get Employee Paychecks |
|
Human Capital Management | Update Personal Details | SuccessFactors HR - Update Personal Details |
| Worker Management | Get Worker | SuccessFactors HR - Lookup Worker Profile |
Lookup Worker Profile
The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed.
Update Personal Details
You can update personal details in Virtual Agent using one of the following topics in Employee Center from the SuccessFactors system.
- Update Address
- Update Date of Birth
- Update Email Address
- Update Phone Number
Get User Paychecks
The Get User Paychecks Virtual Agent topic enables you to view your payslip details. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details, your payslip summary displays pay period, gross pay, deductions, and net pay. A detailed breakdown of deductions is also displayed.
Get Total Rewards
The Get Total Rewards Virtual Agent topic enables you to view your rewards. From Employee Center, open a chat window and type in key words, for example, rewards.
Get Time Off Balance
The Get Time Off Balance Virtual Agent topic enables you to view your leave balance. From Employee Center, open a chat window and type in key words, for example, leave balance.
Request Time Off
The Request Timeoff Virtual Agent topic enables you to apply for leaves. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the SuccessFactors system.
Get Holiday Calendar
The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in the chat.