Executive journey view dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Executive journey view dashboard

    The Executive journey view dashboard is designed for executives, business leaders, and HR coordinators to monitor and analyze employee journey progress and related metrics. It offers a consolidated view of key performance indicators such as journey completion rates, SLA breaches, and average completion times, enabling quick comprehension and informed decision-making about workforce journeys.

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    Access and Roles

    To access the dashboard, users must have the snjny.reader role in the ServiceNow AI Platform. The dashboard is available via All > Journey designer > Administration > Executive journey view navigation.

    Key Reports

    • Overdue journey accelerator tasks: Displays single score metrics related to overdue tasks within Journey Accelerator.
    • Overdue lifecycle events tasks: Shows overdue tasks from the general Task table to track workflow delays.
    • Employee journey status: A donut chart summarizing the status of employee journeys.
    • Service level agreement breached cases: Highlights tasks with breached SLAs for timely issue identification.
    • Journeys opened each month: Line chart tracking the volume of new journeys initiated monthly.
    • Employees onboarding each month: Area chart showing onboarding task trends.
    • Average number of days to complete a journey: Bar chart presenting the average journey completion duration.

    Filters

    The dashboard includes several filters allowing users to tailor data views based on:

    • Location: Filter tasks by the employee journey location.
    • Department: Filter by the department of task assignees.
    • Journey start date: Select tasks based on when journeys began.
    • Journey type: Filter according to different journey categories.
    • Employee start date: Filter tasks based on the employee’s start date.

    Practical Benefits

    This dashboard empowers ServiceNow customers to efficiently track employee journey performance and identify bottlenecks or SLA issues at a glance. It supports data-driven insights for leaders to manage workforce experiences effectively and improve journey outcomes.

    Executive-focused dashboard with reports containing information such as the number of employees completing their journeys, SLA breaches, average days to complete journeys, and other metrics executives would be interested in.

    Executive journey view dashboard

    Required ServiceNow AI Platform roles

    The sn_jny.reader role is needed to access this dashboard.

    Access the Executive journey overview dashboard

    To open the dashboard, navigate to All > Journey designer > Administration > Executive journey view.

    Use cases

    For examples of how different people in your organization would use this dashboard, see these use cases.
    Table 1. User and dashboard details
    User Dashboard use

    Leaders/Business executives/HR coordinators

    Review and comprehend the significance of journey, quickly summarize them, and review task completion outcomes.

    Reports

    Table 2. Report details
    Title Type Source table Description

    Overdue journey accelerator tasks

    Single score

    Journey Accelerator Task [sn_ja_task]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Overdue lifecycle events tasks Single score Task [task] The Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Employee journey status Donut Journey [sn_jny_journey]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Service level agreement breached cases Bar Task SLA [task_sla] Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Journeys opened each month Line Journey [sn_jny_journey]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Employees onboarding each month Area Task [task] Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Average number of days to complete a journey Bar Average no of days to complete a journey (indicator) Provides the number of data it takes to complete a journey.

    Filters

    Table 3. Filter details
    Name Type Description

    Location

    		 Multi-select

    Displays various tasks based on the location of the journey employee.
    Department Multi-select Displays tasks based on the department the task assignee belongs to.
    Journey start date Choice Displays tasks based on the journey start date.
    Journey type Multi-select Displays tasks based on the journey type.
    Employee start date Choice Displays tasks based on the start date of the employee.