Reference for ServiceNow Otto for HR Service Delivery (HRSD)

Reference topics provide additional information about user roles, tables, and default configurations in ServiceNow Otto for HR Service Delivery (HRSD).

• Sensitivity detection filters mapping
  The sys_gen_ai_filter table includes eight out-of-the-box filters that determines which topics are regarded as sensitive. Each filter is mapped to an HR service that is used to create a case and a chat queue.
• Components installed with ServiceNow Otto for HRSD – Galileo Inside
  Information about the roles and scheduled jobs that are installed.
• Components installed with voice
  Information about the roles, tables, and scheduled jobs that are installed with Voice Agents.