Restrict ServiceNow Otto capabilities for employee relations cases

  • Release version: Zurich
  • Updated March 12, 2026
  • 1 minute to read

    • Restrict the ServiceNow Otto capabilities for your employee relations cases and define the availability.

    Before you begin

    • Role required: sn_hr_gen_ai.admin

    Procedure

    1. Navigate to Admin Console > Employee.
    2. Select the Gen AI feature that you want to restrict the behavior for.
    3. On the Define Availability tab, modify the condition and add Task type is not Employee Relations Case.