Supporting information for ServiceNow Otto for Legal Service Delivery (LSD)

  • Release version: Zurich
  • Updated March 12, 2026
  • 1 minute to read

    • Get a quick overview of the important information that is related to the ServiceNow Otto for Legal Service Delivery (LSD) application.

    Application information

    Activate the ServiceNow Otto for LSD store app (sn_lg_gen_ai) to use the summarization skills.

    This store app has the following dependencies which will be installed automatically:
    • Legal Request Management (sn_lg_ops)
    • ServiceNow Otto for Platform (sn_genai_platform) - Version 7.x and above
    • AI Admin Hub (sn_nowassist_admin)
    You need to install the following applications manually:
    • Legal Counsel Center (sn_lg_cf_workspace) - Version 1.5.1 and later
    • Legal Matter Management (sn_lg_matter) – Required for Legal Matter summarization

    For more information, see Configure ServiceNow Otto for Legal Service Delivery (LSD).

    Supported user interfaces

    The ServiceNow Otto for LSD application includes the skills that are listed in the following table.
    Table 1. ServiceNow Otto for LSD supported interfaces
    Skill Interface
    Legal Request and Matter summarization
    • Core UI
    • Legal Counsel Center
    Q&A Genius Results
    • Employee Center
    • Global search
    Conversational intake ServiceNow Otto in Virtual Agent