Talent Acquisition Dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Talent Acquisition Dashboard

    The Talent Acquisition Dashboard provides ServiceNow customers with a comprehensive view of their organization's hiring workload and performance metrics. It is designed to help recruiters and administrators monitor and analyze the recruitment process efficiently through data visualizations and key indicators.

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    Access to the dashboard is role-based: users with the admin (sntahiringcore.admin) role can edit dashboard data displays, while users with the itil role can view the dashboard data.

    Key Features

    The dashboard includes two main tabs—Workload and Performance—each containing multiple card views to present relevant data visually.

    • Workload Tab: Displays current hiring activity and requisition status through charts and numbers, such as:
      • Number of active job requisitions and applications
      • Requisitions by recruiter and by state (using stacked bar and bar charts)
      • Requisitions on hold with reasons (pie chart)
      • Monthly trends for opened requisitions (line graph)
      • Counts of requisitions older than 7, 30, and 90 days
    • Filters available on this tab include job requisition state, hiring manager, department, cost center, primary location, employment type, and created date to refine displayed data.
    • Performance Tab: Focuses on recruitment efficiency and timelines with visualizations such as:
      • Trend of job requisitions filled over time (line graph)
      • Average time spent per job requisition state (bar chart)
      • Number of job requisitions filled in the last 30 days
      • Average times to move requisitions through key states (New to Ready, Ready to Closed, New to Open)
      • Average time from application submission to hire
      • Application time per state graph showing duration applications remain in each state

    Key Outcomes

    By leveraging this dashboard, ServiceNow customers can:

    • Gain clear visibility into hiring workload and bottlenecks
    • Track recruitment progress and timelines effectively
    • Identify areas for process improvement by analyzing state transition times
    • Make data-driven decisions to optimize recruiter efforts and resource allocation

    Overall, the Talent Acquisition Dashboard enables organizations to streamline hiring operations and improve talent acquisition performance through actionable insights.

    The Talent Acquisition Dashboard helps get an overview of the workload and performance details of the hiring efforts in your organization.

    The users of the Talent Acquisition Dashboard require the following role.
    Table 1. User persona and required role
    User Description Required role
    admin (sn_ta_hiring_core.admin) This user can edit the data display in the dashboard. itil
    Recruiter (sn_ta_hiring_core.recruiter) This user can view the data on the dashboard. itil

    The Talent Acquisition Dashboard has the Workload tab and the Performance tab. Each tab has several card views to display data.

    The data visualization on the Workload tab is as follows:

    Dashboard data view

    Figure 1. Workload tab view
    Data visualization displayed in the workload tab of the Talent Acquisition dashboard.
    Table 2. Workload tab
    Card Data type Description
    Active Job Requisitions Number Number of active job requisitions.
    Job Requisition by Recruiter Stacked bar Data on the requisitions by their owning recruiters and their States.
    Job Requisition by State Bar chart Data visualization of the job requisitions by their States.
    Job Requisition On Hold Number Number of job requisitions on hold.
    Job Requisition On Hold by Reason Pie chart Percentages of requisitions put on hold are segregated by reasons.
    Job Requisitions opened per month Line graph Monthly trend of opening job requisitions.
    Active Job Applications Number Number of active job applications.
    Job Requisitions older than 7 days Number Number of job requisitions that are created more than 7 days back.
    Job Requisitions older than 30 days Number Number of job requisitions that are created more than a month back.
    Job Requisition older than 90 days Number Number of job requisitions that are created more than 3 months back.
    Apart from the data cards, you can use the following filters to skim through the data on the tab.
    • Job Requisition State
    • Hiring Manager
    • Department
    • Cost Center
    • Primary Location
    • Employment Type
    • Created Date
    Figure 2. Performance tab view
    Data visualization displayed in the performance tab of the Talent Acquisition dashboard.
    Table 3. Performance tab
    Card Data type Description
    Job Requisitions filled over time Line graph Trend of positions filled over the time.
    Average time spent per Job Requisition state Bar chart Time that is spent on a job requisition segregated by their states.
    Job Requisitions filled in the last 30 days Number Number of job requisitions created more than a month back.
    Average time from New to Ready Number Aggregated time that is spent to move a requisition from New to Ready State.
    Average time from Ready to Closed Number Aggregated time that is spent to move a requisition from Ready through the Closed State.
    Average time from New to Open Number Aggregated time that is spent to move a requisition from New to Open State.
    Average time from application submission to hired Number Aggregated time that is spent from the submission of an application to hire.
    Application Time per State Graph Aggregated time an application remains in one state.