Universal Request plugins Release version: Zurich Updated July 31, 2025 1 minute to readRequest and activate the following plugins to use Universal Request in your application. Activate Universal RequestYou can activate the Universal Request plugin (com.snc.universal_request) if you have the admin role. This plugin is not active by default, and you must install it to use the Universal Request application. This plugin includes demo data and activates related plugins if they are not already active.Activate Universal Request Advanced Work AssignmentYou can activate the Universal Request: Advanced Work Assignment plugin (com.snc.universal_request.awa) if you have the admin role. Activating this plugin enables you to use Advanced Work Assignment and automatically assign work items to your agents, based on their availability in the Universal Request application. This plugin includes demo data and activates related plugins if they are not already active.Activate Universal Request Integration for Incident ManagementYou can activate the Universal Request: Integration for Incident Management plugin (com.snc.incident.universal_request) if you have the admin role. Activating this plugin enables ServiceNow Incident Management application integration with Universal Request. This plugin includes demo data and activates related plugins if they are not already active.Activate Universal Request NLU Model for Virtual Agent ConversationsYou can activate the Universal Request: NLU Model for Virtual Agent Conversations plugin (com.snc.universal_request.nlu) if you have the admin role. Activating this plugin allows you to use NLU for virtual agent conversations in Universal Request. This plugin includes demo data and activates related plugins if they are not already active.Activate Universal Request ReportingYou can activate the Universal Request: Reporting plugin (com.snc.universal_request.reporting) if you have the admin role. Activate this plugin to use reports in Universal Request. This plugin includes demo data and activates related plugins if they are not already active.Activate Universal Request Virtual Agent ConversationsYou can activate the Universal Request: Virtual Agent Conversations plugin (com.snc.universal_request.va) if you have the admin role. Activate this plugin to set up and use Virtual Agent in Universal Request. This plugin includes demo data and activates related plugins if they are not already active.Activate Predictive Intelligence for Universal RequestYou can activate the Predictive Intelligence for Universal Request plugin (com.snc.universal_request.ml) to use machine-learning solutions in the Universal Request application, if you have the admin role.Activate Performance Analytics and Reporting for Universal RequestYou can activate the Performance Analytics and Reporting for Universal Request plugin (com.snc.universal_request.pa) for Universal Request if you have the admin role.
Universal Request plugins Release version: Zurich Updated July 31, 2025 1 minute to readRequest and activate the following plugins to use Universal Request in your application. Activate Universal RequestYou can activate the Universal Request plugin (com.snc.universal_request) if you have the admin role. This plugin is not active by default, and you must install it to use the Universal Request application. This plugin includes demo data and activates related plugins if they are not already active.Activate Universal Request Advanced Work AssignmentYou can activate the Universal Request: Advanced Work Assignment plugin (com.snc.universal_request.awa) if you have the admin role. Activating this plugin enables you to use Advanced Work Assignment and automatically assign work items to your agents, based on their availability in the Universal Request application. This plugin includes demo data and activates related plugins if they are not already active.Activate Universal Request Integration for Incident ManagementYou can activate the Universal Request: Integration for Incident Management plugin (com.snc.incident.universal_request) if you have the admin role. Activating this plugin enables ServiceNow Incident Management application integration with Universal Request. This plugin includes demo data and activates related plugins if they are not already active.Activate Universal Request NLU Model for Virtual Agent ConversationsYou can activate the Universal Request: NLU Model for Virtual Agent Conversations plugin (com.snc.universal_request.nlu) if you have the admin role. Activating this plugin allows you to use NLU for virtual agent conversations in Universal Request. This plugin includes demo data and activates related plugins if they are not already active.Activate Universal Request ReportingYou can activate the Universal Request: Reporting plugin (com.snc.universal_request.reporting) if you have the admin role. Activate this plugin to use reports in Universal Request. This plugin includes demo data and activates related plugins if they are not already active.Activate Universal Request Virtual Agent ConversationsYou can activate the Universal Request: Virtual Agent Conversations plugin (com.snc.universal_request.va) if you have the admin role. Activate this plugin to set up and use Virtual Agent in Universal Request. This plugin includes demo data and activates related plugins if they are not already active.Activate Predictive Intelligence for Universal RequestYou can activate the Predictive Intelligence for Universal Request plugin (com.snc.universal_request.ml) to use machine-learning solutions in the Universal Request application, if you have the admin role.Activate Performance Analytics and Reporting for Universal RequestYou can activate the Performance Analytics and Reporting for Universal Request plugin (com.snc.universal_request.pa) for Universal Request if you have the admin role.