Use Workplace Agent for mobile

Use the Workplace Agent for mobile to perform workplace case or task related activities using the ServiceNow Agent mobile application.

• Manage workplace cases and tasks
  Track the workplace cases and tasks that are assigned to you and your assignment group. Know the number of cases that are open, critical, and breached at any time. View the details of the case and perform an action accordingly.
• Assign an unassigned case or task
  Work on an unassigned case or task. Assign the case or task to yourself or to another agent.
• Edit or view case details on the Workplace Agent for mobile app
  Update a workplace case at any time on the go. The application provides you with all the edit-related options to make relevant changes whenever you want to edit.
• Print workplace cases
  Workplace agents can print the workplace case at any time on the go. The case reports contain reservation details, services, and all other relevant information.
• Print workplace tasks
  Workplace agents can print the workplace task details related to a workplace case. The task reports contain reservation details, services, and all other relevant information.
• Create a child task
  Add child tasks to a workplace case when needed. The application enables you to create a child task instantly from the case details page.
• Create a workplace case on behalf of an employee through Workplace Agent for mobile
  Create workplace cases on behalf of an employee in the Workplace Agent for mobile work view page.
• Edit or view a child task
  View or update a task whenever you want to get the details or update the progress.
• Offline mode
  You can switch to an offline mode and work on your workplace cases in the ServiceNow Agent application. When you work on an offline mode, you can perform any action without an internet connection. Once you turn on to the online mode, the changes are all synchronized automatically. If there are any conflicts, you can resolve them in your outbox.