Raise help request for a workplace inquiry

  • Release version: Zurich
  • Updated March 23, 2026
  • 2 minutes to read

    • Submit a general workplace service request for issues that need a human response. Request help for issues that are not covered by current automated workflows.

    Before you begin

    Important:
    Starting with Workplace Core (sn_wsd_core) version 2.1, all updates, and new features are available only on the Workplace Service Portal. The workplace services provided by ServiceNow® are removed from the Service Portal on Workplace Core (sn_wsd_core) beginning with version 2.1. To configure the Workplace service catalog in the Service Portal, see Configure a catalog in Service Portal.

    Role required: sn_wsd_core.workplace_user

    About this task

    About this task

    Request a workplace-related help or raise an issue about anything related to the workplace.

    If the workplace has a QR code available, you can scan the QR code and submit your request.

    You can also submit a general question using the Virtual agent chat support. From Employee Center portal, select the chat option Chat icon. Type your question or select Show Me Everything to choose from the list of options to submit your query.

    Procedure

    1. Navigate to All > Workplace Core > Workplace service portal.
      Note:
      You can also raise a request from the Employee Center. On the home page, navigate to Workplace > Browse all Workplace and select the workplace service.
    2. Open the General category.
      1. Click Catalog.
      2. Click Browse by Categories.
      3. In the Workplace Services Catalog, select General.
        Note:
        If there are multiple catalogs configured on the portal, go to the Catalogs list and select Workplace Services Catalog > General.
    3. Click Submit a general request.
    4. In the What can we help you with? field, enter your query or issue.
    5. Add attachments if required.
    6. In the What area needs attention, specify the location details for which you are raising the request.
      If the Workplace Space Mapping plugin is installed, you can also click the Find the space on a floor map option to select the space directly on the map.

      If employees have a permanent assignment in their workplace profile, the employee names are displayed on the map for a selected space. For more information, see Display permanent seat assignments on floor maps.

      1. In the Location field, select the building where the space is located.
      2. In the Floor field, select the floor where the space is located.
      3. In the Space type field, select the type of space.
      4. In the Space name field, select the space.
    7. Click Submit.

    Result

    Your request is submitted.

    What to do next

    Depending on your platform, do one of the following to view your requests:
    • On the Workplace Service Portal, go to the Requests tab to view your requests and reservations.
    • On the Now Mobile app's navigation bar, tap For Me and scroll down to the My Request section to view your requests.
    • In the virtual agent chat, type your question or select Show Me Everything to select from a list of available options.

    If you want to cancel a request, Click Cancel Request.

    When the request is resolved, select Accept or Reject.