Visitor Reception Dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Visitor Reception Dashboard

    The Visitor Reception Dashboard enables ServiceNow customers to monitor visitor registrations and their statuses throughout the day. It provides real-time insights into visitors expected, checked in, checked out, on break, canceled, or no-shows at a selected visiting location. This helps workplace managers effectively track and manage visitor flow on their premises.

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    Note that the Workplace Visitor Management dashboard has been migrated to Workplace Central. New customers should use the migrated dashboards available there, while existing customers still have access to the old dashboards, which will be deprecated soon.

    Access and Roles

    To access the dashboard, navigate to All > Workplace Central > Workplace Dashboards and select the desired location to see location-specific visitor data.

    The primary user role required is snwsdvisitor.manager, typically assigned to workplace visitor management managers who need oversight of visitor registrations and statuses in real time.

    Key Features

    • Real-time visitor status tracking: View counts of visitors expected today, currently checked in, on break, checked out, and canceled registrations.
    • Hourly visitor trends: See a column chart displaying the number of visitors expected by hour to understand visitor flow throughout the day.
    • Detailed visitor lists: Access lists of visitor registrations filtered by their current status (expected, checked in, on break, checked out, canceled).
    • Multi-location support: Select visiting locations to view dashboards tailored to each site individually.

    Benefits for ServiceNow Customers

    • Gain visibility into daily visitor patterns to improve workplace safety and resource planning.
    • Quickly identify visitors who have not shown up or whose registrations were canceled, aiding in operational efficiency.
    • Monitor visitor presence in real time, including those on breaks, for accurate on-premises headcounts.
    • Leverage the migrated dashboards in Workplace Central for enhanced support and ongoing improvements.

    Related Tasks

    Customers can also view detailed visit logs to complement the dashboard insights, enabling a comprehensive visitor management process.

    With the Visitor Reception Dashboard, you can track visitor registrations created in the application on any day. Track the statuses of visitors who are on the premises. View the number of visitors who are expected, have checked in, have checked out, are on break, or have not showed up.

    Note:
    The Workplace Visitor Management dashboard is migrated to Workplace Central. You can start using the migrated dashboards from Workplace Central. The out-of-the-box dashboards are also migrated to Workplace Central. Old dashboards are not supported for new Workplace Service Delivery customers. For existing customers, old dashboards are currently available but will be deprecated soon.

    For more information about the migrated dashboard, see Reservation Management dashboard.

    Figure 1. Visitor Reception Dashboard
    Visitor Reception Dashboard

    To access the Visitor Reception Dashboard, navigate to All > Workplace Central > Workplace Dashboards .

    Select a location in the Visiting Location field at the top to display reports for that location in separate tabs.

    End user and roles

    Table 1. End user and roles
    End user and goal Required role Benefits
    Workplace Visitor Management manager: Needs visibility into the real-time status and the number of the visitor registrations created. sn_wsd_visitor.manager
    • Review current day's visitor registrations
    • Monitor visitor registrations created by employees.
    • Monitor visitors who are currently checked in and the visitors who have checked out.
    • Monitor visitors who are on break.
    • Monitor expected visitors on the current day and at any hour.
    • Check cancelled registrations.
    • Check visitor's who did not show up.

    Data visualizations

    The Visitor reception dashboard allows you to view the following visualizations.
    Table 2. Data visualizations
    Title Type Description
    Expected visitors today Single score Single-score icon Number of expected visitors on the current day.
    Visitors that are checked in Single score Single-score icon Number of visitors who are currently checked.
    Visitors on break Single score Single-score icon Number of visitors who are currently on break.
    Visitors that are checked out Single score Single-score icon Number of visitors who have checked out on the current day.
    Cancelled visitor registrations Single score Single-score icon Number of cancelled visitor registrations.
    Visitors expected today per hour Column Columns icon Number of visitors expected at any hour on the current day. It shows the trend of the day according to when visitors are expected.
    Expected visitors today List Visitor registrations of the expected visitors on the current day.
    Visitors that are checked in List Visitor registrations of the visitors who are currently checked in.
    Visitors on break List Visitor registrations of the visitors who are currently on break.
    Visitors that are checked out List Visitor registrations of the visitors who have checked out.
    Cancelled visitor registrations List Cancelled visitor registrations.