Providing your workplace data

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Providing Your Workplace Data

    The Workplace Core application enables users to manage workplace data, including locations and workspaces. Users can create and designate individual workspace records with detailed information such as region, site, campus, building, floor, and area, ensuring each designation has a unique identifier for easy reference.

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    Key Features

    • Workspace Records: Each workspace record includes specific fields that require unique identifiers for clarity.
    • Bulk Data Entry: For organizations with multiple work sites, data can be managed via spreadsheets to streamline input and avoid redundancy. Existing records can be exported, modified, and then imported back into the application.
    • Floor Plan Support: The application supports .dxf files for floor plans, allowing for customizable attributes and efficient space management.
    • Record Management: Users can create, upload, and update records for workspaces and floor plans, enhancing the organization of workplace data.

    Key Outcomes

    By utilizing the Workplace Core application, customers can efficiently manage and import their workplace data, ensuring accurate and streamlined operations. Proper configuration of spreadsheets and floor plans enables better organization and utilization of workspace resources, which ultimately leads to improved employee workspace reservation and management processes.

    In the Workplace Core application, provide data related to your workplace locations and designate workspaces.

    Workspace Record

    The information available for each workspace record is:

    • Region
    • Site
    • Campus
    • Building
    • Floor
    • Area
    • Space

    Each designation should use a unique identifier. For example, if you are indicating the fourth floor in building 7, you would name the floor "7-4" rather than just "4".

    Entering data for several work sites

    If you have a large organization, you might want to consider using a spreadsheet to contain the more global record information such as regions, buildings, and sites so you can avoid having to manually input repeated information for each workspace record. You can either export the information you've already entered into the application into a spreadsheet or use that information in an existing workspace spreadsheet. You would then import the spreadsheet that contains the full workspace data into the application in bulk form.

    • If you have an existing spreadsheet, you would first manually convert the column headers and data of the global information to match the ServiceNow record names and identifier numbers. You would then do a bulk import of that data into the Workplace Core application so you can assign workspaces.

      For example, say your organization's spreadsheet uses the name "Location" for Sites or "Bldg 1" for every building 1 on every site. You would have to change the spreadsheet column header "Location" to "Sites" and change each "Bldg 1" to the unique identifier from the Workplace Core application records.

    • If you don't have an existing spreadsheet, you would enter the repeated global information that you don't want to have to input manually for each space. The data for each field should have a unique identifier. You would then export the information from the application into a spreadsheet where you would have to input only the space information manually.

    Floor plans

    The ServiceNow AI Platform supports Drawing eXchange Format (.dxf) files for floor plans. You can select the layers you need for end-user floorplans and configure the attributes (tags) you want assigned to fields. For information about how to export an AutoCAD .dwg file to a Drawing eXchange Format (.dxf) file, see the documentation for your version of AutoCAD.

    Prior to uploading a .dxf file, work with your AutoCAD designers to ensure the following:
    • The file uses block references and not single-line or multi-line text for space labels.
    • The blocks attributes have human-understandable tags.
    • The block references have attribute values appropriately set.
      Note:
      Using blocks is highly recommended. Do not use text objects.

    Uploading a floor plan creates a floor record. All the workspaces of the floor are automatically added to the Spaces related list of the floor record.