Workplace Service Delivery applications

ServiceNow® Workplace Service Delivery provides a suite of applications for improved employee experience and productivity. Download the ServiceNow® Workplace Service Delivery Suite, ServiceNow® Workplace Service Delivery Professional, or ServiceNow® Workplace Service Delivery Enterprise to automatically install all the Workplace Service Delivery applications at once.

Applications installed with Workplace Service Delivery

Workplace Core

Workplace Core serves as the foundation for managing workplace data and operations. Organizations can define key workplace elements such as campus, buildings, floors, and space types to support maintenance activities, employee and visitor reservations, and workplace requests. It enables coordination and efficiency across workplace processes.

With the Workplace Core (sn_wsd_core) application, workplace managers can efficiently manage workspace allocation for employees and monitor preventive maintenance activities across the organization.

• Space Administration: Manage workplaces by defining locations within a location hierarchy, such as spaces, areas, floors, buildings, campuses, sites, and regions. Workplace managers can efficiently plan and implement workplace strategy for better space utilization and optimization.
• Location Directory: Employees can view and search for spaces to make reservation or search for team members within the workplace.
• Shift Management: Workplace Managers can create shifts and schedule them for specific times and days. Start planning for workplace occupancy levels by allocating employees and available spaces to specific shifts.
• Dashboard: Analyze the availability of spaces and occupancy levels of office locations through data visualization.

Workplace Reservation Management

Workplace Reservation Management application makes it easier for employees to reserve meeting rooms, conference rooms, desks, and workplace services from the reservation portal or the mobile application. Employees can efficiently search and reserve locations based on privacy and location preferences. Employees can make a single-day, recurring, multi-day, multi-building reservations. They can edit or update their reservations as and when require.

Workplace Reservation Management enables employees to search, reserve, modify, and check-in reservations for any workspace from an omnichannel self-service interface. Employees can reserve a desk, conference room, equipment, or a parking space based on availability. Employees can add invitees, workplaces services, or amenities to their reservation request. The application provides quick reservations by enabling employees to set up recurring events, create single or multi-day reservations, or even schedule multi-location reservations and request room configurations.

• Reserve any workspace including desks, conference rooms, collaboration spaces, or parking spaces from any device.
• Quickly view physical spaces on a floor map using Indoor Mapping to identify reserved, available, and non-available spaces.
• Easily add invitees, external visitors, or guests to your reservation, assign them to a space. Notify them and track their acceptance status.
• Easily create a hybrid meetings and share it with meeting attendees.
• Add workplaces services or raise requests for managing events, conferences,  trainings, and customer visits.
• Workplace managers can import space administration tables, define reservable and non-reservable spaces, and track reservations.
• Control employee location visibility when an employee is searching for a workspace.
• Facility managers can create open, restricted, and non-restricted neighborhoods and assign to employees. Enable employees to reserve spaces in eligible neighborhoods. Employees can search, browse, or navigate neighborhoods using the Location directory.

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Now Assist for Workplace service Delivery

Now Assist for Workplace Service Delivery (WSD) elevates your Workplace Services experience with generative AI capabilities. Transform the employee experience by enabling interaction with physical workspaces through generative AI technology.

• Request spaces effortlessly with an intuitive, streamlined experience
• Add services and guests to a new reservation

Agentic AI in Workplace Service Delivery (WSD) enables autonomous management of tasks like temporary space closures, optimizing workflows, and reducing manual effort. in case of emergency maintenance requests, AI agents autonomously block an affected space, move existing reservations to a new location. AI agents send notifications to Workplace Event Planners using the Now Assist Conversational Interface. Workplace Event Planners can engage with AI agents to suggest another space using Conversational Q&A.

Workplace Concierge

The Workplace Concierge application is a Workplace Service Delivery application designed as a one-stop application to help employees with their workplace experience. They can set their in-office days and more.

Workplace Concierge provides employees with real-time insights to optimize their on-site presence in the workplace with their co-workers, improving team collaboration and learning. Using personalized suggestions, employees are guided to the best workspace when they plan to visit their home office or travel to another office.

• Indicate in-office work days for collaborator's visibility
• Add collaborators and view their planned in-office days
• Optimize in-office days using a personalized dashboard supported with insights
• Get personalized suggestions when searching for an available workplace for today or a specific date

Workplace Central

Workplace Central provides a unified experience for workplace managers and other key personas such as space planners, move managers, and maintenance planners. They can strategize, plan, and maintain real-estate requirements more efficiently.

Space optimization:

• Create open and restricted neighborhoods and assign employees to them and manage space assignments through a floor map.
• Build multiple space scenarios and visualize them based on their assignments, cost centers, or departments to optimize spaces.
• Adjust space scenarios by drag and dropping items on the plan to glean overall utilization and unallocated space.
• Easily identify unassigned and flexible spaces using the floor map view. Assign users directly, change a space's assignment type, and view space details by directly selecting the space on the floor.

Lease Administration:

• Create and track workplace contracts
• Get notified about expiring contracts
• Track services provided as part of the contract
• Track locations that are part of the contract
• Maintain a list of assets that are part of the contract
• Manage contract documents

Preventive maintenance:

• Create preventive maintenance plans for enterprise assets and workplace locations. The latter can be used to do maintenance planning for soft services like house-keeping.
• View preventive maintenance cases, as an outcome of preventive maintenance planning, in the overview tab. The overview tab is a focus area for maintenance planners and maximizes the information in one Viewport.
• Assess preventive and corrective maintenance cases for the current month in the personalized landing page for maintenance planners.

Move Management:

• Track move cases and associated tasks seamlessly with the move management module.
• Use the Move Scheduler, a visual move planning tool, to group move cases into projects and create an organized and logical plan for bulk moves.

Reservation Management:

• Equip planners and space managers with information on how spaces are being used.
• Optimize space reservations by manually changing the start date and time, or location.
• Manage reservations quickly and easily on behalf of employees.

Indoor Mapping

Indoor Mapping provides indoor visualization and navigation capabilities as part of Workplace Service Delivery application.

Employees can visualize and get directions to and from points of interest. They can visualize workplace interiors, room reservation states, along with other indoor and outdoor details for a selected campus, building, and floor. From the Indoor Mapping Map Studio, workplace administrators can design, edit, and manage inbuilt indoor maps for interactive locations and wayfinding.

• Provides indoor navigation and mapping capabilities in Workplace Service Delivery
• Employees can report a workspace issue using the floor map and notify the facilities team for fulfillment.
• Provides indoor mapping experiences for employees and visitors within a workplace along with interactive directions and wayfinding
• Employees can browse, search, and navigate around workplaces to discover available services, reservable spaces, and amenities.
• Enable workplace managers to edit floor plans in real-time for seamless navigation of workspaces.
• Switch between locations, floors, or workspaces to view or create reservations across Workplace Reservation Management and Workplace Indoor Mapping.
• Provide an intuitive kiosk experience to search and navigate spaces, view space details, booking options, and occupancy data

Workplace Reservations for Microsoft Outlook Add-in

Workplace Reservations for Microsoft Outlook Add-in provides the capabilities of Workplace Reservation Management within the Microsoft Outlook application. While creating a new event, updating an existing event, or an appointment, an employee can find available spaces easily. Employees can add requests or services such as room configurations or catering without using a separate application.

All reservations and requested services managed within the Workplace Reservation Management application are included with the Workplace Service Delivery solution.

• Find available spaces by applying various search criteria and filters.
• Add spaces directly to an event or allow the add-in to add the spaces.
• Request extra services along with your reservation. This is based on the available extra services menu card defined by workplace teams for each location or space (catering, room configurations, and so on.).
• Update existing reservations, add or change services, and select a different location.
• Provide location privacy preferences to employees while reserving a space.

Workplace Calendar Synchronization

Enhance your workplace's reservation experience by synchronizing your reservations with your calendar provider by using the ServiceNow® Workplace Calendar Synchronization application.

Workplace Case Management

ServiceNow® Workplace Case Management enables workplace services and facilities teams to manage interactions with employees, without relying on any generic tools like email, phone calls and walkups. Standardize the process, interaction and fulfillment of inquires, requests, and case transfers across the enterprise. Gain clear visibility into the quantity and types of cases workplace teams are receiving for continuous service improvement.

• Enable workplace teams to  provide timely help to  employees.
• Configure approvals for quick fulfillment of cases raised by employees.
• Enable workplace teams to route requests to the right team members, contractors , or vendors.
• Enable employees to report any workplace issue using the interactive floor maps.

  Use floor maps to facilitate inquiry requests. Users can locate precisely where a case is raised, whether in a specific meeting room, or a printer located in a hallway.

Workplace Move Management

Workplace Move Management Workplace Move Management enables employees to collaborate, communicate, and easily manage one-off seat changes from start to finish. Both employees and managers can make move requests through a configurable automated process so that workplace managers can supervise the movement of employees and their belongings with minimal to no disruption.

• Enable employees to submit their move requests and easily manage seat changes.
• Streamline move requests by the means of move cases and associated tasks.
• Automate and configure approvals and email notifications for relevant stakeholders.
• Modify, approve, or reject upcoming or ongoing move requests.
• Schedule and coordinate bulk moves using a visual move planning tool.
• Enable workplace teams to identify seating conflicts while executing move requests.
• Automate after-move updates.

Workplace Service Delivery for Mobile

Workplace Service Delivery for Mobile brings the capabilities of Workplace Reservation Management and wayfinding on the ServiceNow Mobile Platform to native mobile. An employee can search, reserve, modify, and check-in a reservation using the WSD Mobile app and synchronize the changes in real-time with the Workplace Service Delivery application.

• Find available spaces by applying various search criteria and filters.
• Find available spaces near a colleague or within an area.
• Reserve a space and edit your reservation using a floor map.
• Create a reservation for yourself or on behalf of a colleague.
• Manage existing single reservations.
• Check in or check-out reservations.
• Add a virtual meeting link to a reservation.
• Interactive location directories and wayfinding.

Workplace Agent for mobile

Workplace Agent for mobile delivers a mobile-first experience for workplace technicians and fulfillers to manage their work assignments and interactions with employees, without relying on any generic tools such as email, phone calls, and walkups.

The app boosts technician productivity with an intuitive interface to easily access assigned work, visibility to critical and breached cases, wayfinding to the employee location, and so on.

With the Workplace Agent for mobile application, any case fulfillment process can be simplified.

• Enable workplace technicians and fulfillers to provide timely help to employees.
• Easily access and manage assigned work - workplace cases and tasks.
• View the group's unassigned cases and tasks and assign to self in a single action.
• View assigned cases in a calendar view to track scheduled cases.
• Easily wayfinding to the workplace location of the employee or where the case is logged using maps.
• Create a workplace case on behalf of the employees.
• Log a report by creating a workplace task.
• View and search knowledge articles for the case.
• View fulfillment instructions and checklists.
• Receive push notifications on your mobile.
• Quick actions to leave comments, notes, update status, and so on

  

Workplace Visitor Management

Welcome your guests and off-site employees with a smoother, more hassle-free experience. Use ServiceNow® Workplace Visitor Management to optimize your front-desk operations and welcome your guests and off-site employees. You can register visitors as well as pre-plan what they will require.

Workplace Visitor Management enables employees to seamlessly register guests expected at the workplace and enables organizations to manage safe and secure check-in procedures. Once visitors are registered, automate tasks such as communications, badge printing, health surveys, and paperwork required prior to their scheduled arrival.

The workplace teams and office receptionists can easily monitor a visitor's arrival status with real-time dashboards. Tasks and approvals are automatically generated to initiate building access, grant Wi-Fi access, add a parking space, link to an existing room reservation or include any other requirements for their scheduled arrival.

• Easily register guests visiting your premises with required entry information and guidance.
• Manage a safe and secure check-in process with automated health screening surveys and communications.
• Extend on-site access with daily pre-printed visitor badges for easy identification and check-in​
• Route visitor access approvals for special locations and optimize use with advanced dashboards and reports​.
• Provide visitors with a self-service check-in, registration, and check-out experience to visitors when the Workplace Services Kiosk application is installed.

Workplace Services Kiosk

The Workplace Services Kiosk provides a seamless check-in, check-out, and self-registration experience for visitors.

Now Assist for Workplace Service Delivery (WSD) enhances your ServiceNow® Workplace services experience with generative AI capabilities. Request spaces quickly and intuitively, add workplace services, and guests to a new reservation.

Workplace Services Kiosk provides a new kiosk portal and a UI for Workplace Service Delivery features. The initial August '24 release focuses on Visitor Management Kiosk features, including self check-in, self check-out, and self-registration, which require the Visitor Management App. The February '25 release focuses on Indoor Mapping. Future releases expand capabilities.

Workplace Services Kiosk offers:

• New Kiosk portal
• Customizable interface
• Multi-language support

If Visitor Management is installed:

• Self Check-in
• Self-Registration
• Self Check-out

If Workplace Indoor Mapping is installed, it also provides Interactive maps.

Workplace Space Mapping

Workplace Space Mapping delivers interactive indoor maps for reservation management. It provides capabilities for indoor navigation within workplace locations to find services or amenities using inbuilt Indoor Mapping as the map provider.

• Report a workplace issue using the floor map and notify the facilities team for fulfillment.
• Provide guided mapping experiences for employees and visitors joining you on premises with workplace wayfinding.
• Browse search, and navigate around workplaces to discover available services, reservable spaces, and amenities.
• Enable workplace managers to edit floor plans in real-time and publish changes to employee-mapping experiences for seamless navigation of workspaces.
• Switch between locations, floors, or workspaces to view or create reservations across Workplace Reservation Management and Workplace Indoor Mapping or Workplace Space Mapping.

Workplace Space Management

Efficiently supervise every single location of your organization by using the ServiceNow® Workplace Space Management application.

Workplace Lease Administration

The ServiceNow® Workplace Lease Administration enables you to create, manage and track workplace contracts from a single interface. You can also add workplace contract services, assets, locations, documents and track important dates.

Workplace Maintenance Management

ServiceNow® Workplace Maintenance Management enables workplace maintenance planners to plan for preventive maintenance for facilities assets (chairs, and so on) and soft services (house-keeping). Capture corrective or reactive maintenance issues like spills or messes or other breaks in workplace locations. Provides visibility into preventive, corrective cases, and associated trends for decision making.

• Create preventive maintenance plans for enterprise assets and workplace locations. Perform maintenance activities like house-keeping.
• View preventive maintenance cases as part of preventive maintenance planning in the Overview tab. The Overview tab is a focus area for maintenance planners to maximize the information in one viewport.
• View preventive and corrective maintenance cases for the current month in a personalized landing page for maintenance planners.
• Use maintenance cases to log any issues for workplace maintenance, spills, messes, or breaks.

Workplace Connectors

Workplace Connectors is an integration framework leveraging employee interactions within the workplace (such as badging systems, occupancy sensors, environmental sensors). It helps drive better space utilization and optimization decisions using analytics and planning tools within the Workplace Service Delivery solution.