Managing workplace locations
Summarize
Summary of Managing workplace locations
The Workplace Space Management application in ServiceNow provides advanced features for managing workplace location records—including buildings, floors, areas, rooms, and spaces—beyond the core capabilities of Workplace Core. It enables detailed configuration, allocation, and status management of workplace locations to support workplace planning, maintenance, and reservation activities.
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Key Features
- Space Management View: Access detailed workplace location forms allowing you to specify measurement details such as size and units, including total and usable space for buildings, floors, and areas.
- Allocation: Assign cost centers, departments, or workplace entities to locations for tracking and managing workplace-related activities. Supports “push down” of allocation settings from parent to child locations, with options to replace or preserve existing allocations and track push down progress.
- Space Usability and Configuration: Define whether space types are usable (impacting reservation eligibility and usable size calculations) and configure workspaces/desks as flexible (available for reservation) or permanent (not reservable).
- Anomaly Detection: Identify mismatches in cost center, department, or assignment types between users and workplace locations that may cause anomalies.
- Hierarchical Location Setup: Create records for campuses, buildings, floors, areas, rooms, and spaces with detailed attributes such as region, site, time zone, size, and allocations.
- Status Management: Change workplace location availability status (Active, Future, Temporary, Retired) to control participation in workplace activities.
- BOMA Classification: Define and map BOMA types to space types for standardized space classification.
- Space Recommender and Assistance: Use rules to recommend spaces based on user requests through the Workplace Service Portal, supporting optimized space allocation planning.
- Configurations and KPIs: Create view-by configurations for scenario or building planning and define KPIs aggregating space data to support space planning analytics.
- Allocation Change Tracking: Review changes in space allocations through the Space Allocation Type Change Tracker table to assist in planning.
Practical Benefits for ServiceNow Customers
By leveraging Workplace Space Management, you can maintain accurate and detailed workplace location data that supports effective space utilization, cost tracking, and reservation management. The allocation and push down features streamline assignment of responsibility and budgeting. Flexible and permanent space configurations help manage workspace availability, improving employee experience via the Reservation portal. Anomaly detection ensures data integrity between users and location assignments. The integration with space recommender rules and assistance requests facilitates data-driven, user-centric workspace planning, while KPIs and change tracking enable ongoing optimization of your workplace environment.
Apart from the space administration features provided by Workplace Core, the Workplace Space Management application enables you to configure exclusive space-related settings.
To create workplace location records for buildings, floors, areas, and spaces you can use Workplace Core or Workplace Space Management. To add a workplace records using Workplace Core, see Create records for your workplace data.
Workplace Space Management provides more options for workplace-related functionality to the workplace location records. You can use the Workplace Space Management application to view the workplace location forms in the Space Management view.
- Measurement details
- Specify the measurement details of the workplace location such as the location size and the unit of measurement. For buildings, floors, and areas, you can also specify the total size and the usable size to plan infrastructure and other maintenance activities. For more information, see Compute CAD file properties to extract space or room surface area.
- Allocation
- Allocate or assign a cost center, department, or a workplace entity to workplace locations to track locations and perform workplace-related activities.
- Push down the allocation to child locations
- Automatically assign the allocation type of the parent location to the child locations. Specify how you want to implement the push down functionality in the Push down field. You can track the
progress of the push down process in the Push down state field.The push down functionality depends on the following conditions:
- If the child location has an existing allocation, the child location's allocation is either replaced or not replaced based on the Push down option specified in the parent location.
- The accessibility of the spaces assigned with an allocation depends on whether the user workplace profile configuration and the Space type configuration match. For more information, see Allocation - types, setting, and impact.
- Space usability
- Specify whether a space type is usable. If a space type is usable, the spaces assigned to that space type are included in reservation-related activities and the usable size calculation of the parent location. If a space type isn’t set as usable, then the spaces assigned to that type aren’t included in reservation-related activities or the usable size calculation of the parent location.
- Flexible or permanent spaces
- Configure a space as a flexible or a permanent space. This feature is applicable only to spaces of the space type Workspace/desk. If you configure a space as flexible, then the space is available for reservation on the Reservation portal. If you configure a space as permanent, then the spaces ares not available for reservation on the Reservation portal.
- View anomalies caused in a workplace profile
- You can view the reason for anomalies in a workplace profile. Anomalies in workplace profiles are caused by a mismatch in the cost center, department, or assignment type between the user and the workplace location. For more information, see Workplace location assignment anomaly types.