Components installed with Health and Safety Incident Management

  • Release version: Zurich
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Components installed with Health and Safety Incident Management

    The Health and Safety Incident Management application installs a variety of components essential for managing workplace safety incidents effectively. These include tables for data storage, user roles for access control, scheduled jobs, related plugins, and store applications. This setup supports comprehensive tracking, reporting, and resolution of safety incidents and observations within an organization.

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    Store Applications Installed

    • Health and Safety Core: Provides the foundational data model including user profiles and common actions used across Health and Safety applications.
    • Health and Safety Incident Management PA Content Pack: Generates safety frequency rate metrics displayed on the Health and Safety Workspace landing page.
    • Workplace Core [snwsdcore]: Enables management of workplace locations essential for incident tracking. Note that demo location data is not installed by default and must be loaded manually via plugin repair with demo data option.

    User Roles Installed

    Several roles are provisioned to control access and responsibilities within the Health and Safety Incident Management environment:

    • Safety agent [snohsim.agent]: Can view, work on, and resolve safety incidents and observations.
    • Safety executive [snohsim.executive]: Accesses executive landing page and safety metrics to monitor overall performance and incident status.
    • Safety manager [snohsim.manager]: Manages incidents and observations, including assignment and resolution tasks.
    • Safety operations manager [snohsim.operationsmanager]: Supervises operations, reports incidents and observations, and manages activities from the Health and Safety Workspace.
    • Critical event agent [sncritical.agent]: Handles critical event records from initiation through resolution.

    Tables Installed

    The application installs multiple tables to capture detailed safety and incident data, enabling robust incident management and reporting:

    • Annual information [snohsimannualinformation]: Stores yearly data per establishment.
    • Health and Safety establishment [snohsimestablishment]: Groups injury and illness records by establishment and supports OSHA reporting.
    • Health and Safety incident [snohsimincident]: Contains all reported workplace safety incidents.
    • Regional details [snohsiminjuryregiondata]: Holds region-specific information relevant to incidents.
    • People involved [snohsiminvolvedparty]: Logs individuals involved in investigations, including employees and external parties.
    • Periodic total work hour [snohsimperiodicworkhour]: Tracks total work hours per establishment annually.
    • Health and Safety observation [snohsimobservation]: Records safety observations in the workplace linked to tasks.
    • Health and Safety incident observation [snohsimm2mincidentobservation]: Links observations to related incidents.
    • Injury [snohsiminjury]: Logs injuries associated with reports, supporting detailed injury tracking.
    • Injury and illness [snohsiminjuryillness]: Captures comprehensive injury and illness data used for regulatory reporting such as OSHA forms.

    Practical Implications for ServiceNow Customers

    By installing these components, ServiceNow customers enable a structured and comprehensive framework for managing workplace health and safety incidents. The roles ensure appropriate access and task delegation, while the tables support detailed data collection and reporting necessary for compliance and continuous safety improvement. The integration of core applications and content packs enhances data consistency and provides actionable metrics through dashboards, facilitating informed decision-making and efficient incident resolution.

    Several types of components are installed with installation of the Health and Safety Incident Management application, including tables, user roles, and scheduled jobs. The application also installs related plugins and store applications if they aren’t already installed.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Store applications installed

    Table 1. Store apps installed with Health and Safety Incident Management
    Store application Description
    Health and Safety Core

    Installs core data model for Health and Safety. This data model includes common components such as Health and Safety user profile and actions that are used in the Health and Safety applications.

    For more information on store applications, roles, and tables installed with Health and Safety Core, see Components installed with Health and Safety Core.

    Health and Safety Incident Management PA Content Pack Generates the safety frequency rate metrics on the Health and Safety Workspace landing page.
    Workplace Core

    [sn_wsd_core]

    Enables workplace locations for Health and Safety Incident Management.
    Important:
    The application installation doesn’t install the location demo data for the Workplace Core location model. As a workaround, repair the Workplace Core plugin with the Load demo data option.

    Roles installed

    Table 2. Roles in Health and Safety Incident Management
    Role title [name] Description Contains roles

    Safety agent

    [sn_ohs_im.agent]

    Agent for Health and Safety teams who can:
    • View the overall status of safety incidents and observations
    • Work on safety incidents and observations to resolve them
    • sn_ohs_im.incident_writer_restricted
    • workspace_user
    • sn_ohs_im.report_mapping_reader
    • sn_wsd_core.location_reader
    • sn_ohs_im.workspace_user
    • sn_ohs_im.incident_reader
    • canvas_user
    • sn_ohs_im.establishment_reader
    • sn_hs_cm.case_reporter
    • sn_ohs_im.observation_writer_restricted
    • sn_ohs_im.reporter
    • sn_ohs_im.action_reader
    • sn_ohs_im.action_writer_restricted
    • sn_ohs_im.observation_reader
    • sn_hs_cm.case_writer

    Safety executive

    [sn_ohs_im.executive]

    Executive who can:
    • Access the Health and Safety executive landing page
    • View safety metrics to gain insight into how the safety team and company are performing in terms of safety
    • View the overall status of safety incidents and observations
    • Drill down into details
    • workspace_user
    • sn_ohs_im.report_mapping_reader
    • sn_wsd_core.location_reader
    • sn_ohs_im.workspace_user
    • sn_ohs_im.incident_reader
    • canvas_user
    • sn_ohs_im.establishment_reader
    • sn_ohs_im.reporter
    • sn_ohs_im.action_reader
    • sn_ohs_im.observation_reader

    Safety manager

    [sn_ohs_im.manager]

    Manager for Health and Safety teams who can:
    • View the overall status of safety incidents and observations
    • Assign safety incidents and observations to safety agents
    • Work on safety incidents and observations to resolve them
    • sn_ohs_im.observation_manager
    • workspace_user
    • sn_ohs_im.action_manager
    • sn_ohs_im.incident_manager
    • sn_ohs_im.report_mapping_reader
    • sn_ohs_im.workspace_user
    • canvas_user
    • sn_ohs_im.establishment_reader
    • sn_hs_cm.case_reporter
    • sn_ohs_im.reporter
    • sn_hs_cm.case_manager

    Safety operations manager

    [sn_ohs_im.operations_manager]

    Line manager or supervisor who can:
    • View Health and Safety operations landing page
    • View the overall status of safety incidents and observations
    • Report safety incidents and observations from Health and Safety Workspace
    • Work on safety incidents and observations
    • sn_ohs_im.requestor
    • sn_wsd_core.location_reader
    • workspace_user
    • canvas_user
    • sn_ohs_im.incident_writer_restricted
    • workspace_user
    • sn_ohs_im.report_mapping_reader
    • sn_wsd_core.location_reader
    • sn_ohs_im.workspace_user
    • sn_ohs_im.incident_reader
    • canvas_user
    • sn_ohs_im.establishment_reader
    • sn_ohs_im.observation_writer_restricted
    • sn_ohs_im.reporter
    • sn_ohs_im.action_reader
    • sn_ohs_im.action_writer_restricted
    • sn_ohs_im.observation_reader

    Critical event agent

    [sn_critical.agent]

    Works on critical event records from initiation to resolution.
    • sn_comm_management.comm_plan_manager
    • task_editor
    • canvas_user
    • sn_ohs_im.workspace_user
    • sn_critical.read

    Tables installed

    Table 3. Tables installed with Health and Safety Incident Management
    Table Description

    Annual information

    [sn_ohs_im_annual_information]

    Stores annual information for an establishment.

    Health and Safety establishment

    [sn_ohs_im_establishment]

    Stores establishment information for an organization​. The establishment records are used to group injury and illness records for auto-filling reports such as OSHA 300, 300A, and 301 forms​.

    Health and Safety incident

    [sn_ohs_im_incident]

    Stores all safety incident records reported by employees that have happened in the workplace. This table extends the Health and Safety task [sn_ohs_im_task] table.

    Regional details

    [sn_ohs_im_injury_region_data]

    Stores all region specific information.

    People involved

    [sn_ohs_im_involved_party]

    Stores all logged people involved with investigation​s. People can be existing [sys_users] or external, for example, contracts and on-site visitors.​

    Periodic total work hour

    [sn_ohs_im_periodic_work_hour]

    Stores periodic total hours of work per year per establishment.

    Health and Safety observation

    [sn_ohs_im_observation]

    Stores all safety observations records reported by employees in their workplace. This table extends the Health and Safety task [sn_ohs_im_task] table.

    Health and Safety incident observation

    [sn_ohs_im_m2m_incident_observation]

    Stores all safety observation records linked to the incidents that are reported by employees in the their workplace.

    Injury

    [sn_ohs_im_injury]

    Stores all logged injuries associated with all injury and illness report​s. A custom Seismic component is available to log injuries​.

    Injury and illness

    [sn_ohs_im_injury_illness]

    Stores all logged injuries and illness records. Information tracked in this table can be used for generating reports such as OSHA forms​.