Kiosk Page Customizations

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Kiosk Page Customizations

    ServiceNow's Workplace Services Kiosk allows customization of kiosk page configurations to tailor visitor authentication and end-page interactions. These customizations enhance visitor check-in and check-out by offering multiple authentication methods and defining subsequent steps visitors see after completion.

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    Authentication Page Customizations

    After creating an authentication page configuration, you can add various authentication options from the Visitor authentication options list. Each option defines how visitors verify their identity during check-in or check-out.

    • Authentication options include:
      • Check-in and check-out with QR code scanning (requires kiosk camera permission)
      • Check-in and check-out using email address
      • Check-in and check-out using invitation passcode
      • Check-in and check-out using phone number
      • Check-in and check-out using visitor’s full name
    • When adding an authentication option, you specify which page configuration it links to, enabling flexible assignment.

    End Page Customizations

    After setting up an end page configuration, you can define the next steps visitors see on the kiosk’s end page by adding records to the Kiosk Next Steps list.

    • Each next step includes:
      • Name and title displayed on the kiosk
      • Optional subtitle for additional context
      • Order to define the sequence in which steps appear
      • Activation status to control visibility
    • These steps provide visitors with clear guidance on what to do after completing check-in or check-out.

    Practical Considerations for ServiceNow Customers

    • Ensure kiosk devices have necessary permissions (e.g., camera access) when using QR code authentication.
    • Customize authentication methods to match your organization's visitor verification policies.
    • Use end page steps to improve visitor experience by directing them to additional actions or information after their visit.
    • Leverage related forms like Kiosk Check-in Flow Configuration and Kiosk Page Configuration to manage overall kiosk behavior.

    The Page Configurations created for the Workplace Services Kiosk can be further customized by using their related lists.

    Authentication Page

    After creating an authentication page configuration, you can add the authentication options to the page. To add an authentication option from the Visitor authentication options list, select New, then fill in the Visitor authentication option form.

    Table 1. Visitor authentication option form
    Field Description
    Authentication option Option used for visitor authentication. For more information, see the following Authentication options table.
    Page configuration Authentication page configuration that the option is linked to.
    Table 2. Authentication options
    Authentication option Description
    Check-in with Qr-code Visitor must scan the invitation QR code for authentication. The QR code is in the email invite that is sent to the visitor.
    Note:
    Ensure that the kiosk operator provides camera permissions on the kiosk to scan the QR code. For more information, see Setting up a kiosk device.
    Check-out with Qr-code Visitor must scan the invitation QR code for authentication. The QR code is in the email invite that is sent to the visitor.
    Note:
    Ensure that the kiosk operator provides camera permissions on the kiosk to scan the QR code. For more information, see Setting up a kiosk device.
    Check-in with email address Visitor must use their email address for authentication.
    Check-out with email address Visitor must use their email address for authentication.
    Check-in with invitation passcode Visitor must use the invitation pass code for authentication. The pass code is in the email invite that is sent to the visitor.
    Check-out with invitation passcode Visitor must use the invitation pass code for authentication. The pass code is in the email invite that is sent to the visitor.
    Check-in with phone number Visitor must use their phone number for authentication.
    Check-out with phone number Visitor must use their phone number for authentication.
    Check-in with your name Visitor must use their full name for authentication.
    Check-out with your name Visitor must use their full name for authentication.

    End Page

    After creating an end page configuration, you can add further steps for the visitor. To add a step from the Kiosk Next Steps list, select New, then fill in the Kiosk Next Step form.

    Table 3. Kiosk Next Step form
    Field Description
    Name Name of the next step record.
    Title Title of the step on the kiosk end page.
    Subtitle Subtitle of the step on the kiosk end page.
    Order Order of the step. Steps with a higher order are displayed later in the page.
    Page End page that the record is linked to.
    Active Option to make the record active.