Employee Center Pro Kiosk benefits

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Employee Center Pro Kiosk benefits

    Employee Center Pro Kiosk is a centralized, user-friendly platform designed to empower field and shift workers by providing in-context information and essential services. It supports deskless employees by delivering tailored content and self-service options, which enhance productivity, engagement, and operational efficiency.

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    Key Features

    • Shift Information: Displays upcoming and shortest work shifts with date and time on the home page, with detailed shift planning available on the shift page. Display preferences can be customized via instance options.
    • Time Off Balance: Shows available leave balances such as casual and sick leave to help employees effectively plan their time off. Display settings are configurable through instance options.
    • Get Support: Provides quick access to services like HR questions, profile update requests, and health and safety incident reporting (requires Health and Safety Incident Management plugin and appropriate role).
    • Browse Help Topics: Enables employees to explore help content with customizable display preferences.
    • My Favorites: Allows employees to bookmark useful information for quick access.
    • Guided Self-Service: Offers step-by-step guidance to navigate relevant articles or catalog items, facilitating self-resolution.
    • My Requests: Displays all open employee requests in descending order for progress tracking.
    • AI Search: Empowers employees to efficiently find relevant knowledge articles and catalog items.
    • Navigation Elements: The header provides easy access to requests, profile, and other key features, while the footer includes legal and copyright information.
    • Feedback Widget: Captures employee feedback on the Kiosk experience through an integrated feedback drawer on the home page.

    Practical Benefits for ServiceNow Customers

    Implementing Employee Center Pro Kiosk enables organizations to deliver a digital workspace tailored to deskless employees, increasing accessibility to critical work information and self-service capabilities. This leads to improved workforce productivity, better time management, streamlined communication with HR and safety teams, and enhanced employee satisfaction. Customizable display options and integrated feedback mechanisms allow continuous improvement of the employee experience.

    ServiceNow customers can configure and tailor the Kiosk to their specific operational needs and industry requirements, optimizing deskless worker engagement and support.

    Enable the field workers and shift workers with the in-context information for operational efficiency.

    Providing resources for deskless workers is essential for boosting productivity, engagement, and organizational success.
    • Access information and use services.
    • Provide self-service options such as raising and tracking requests.
    • Help with shifts, time off, and pay​ information and other industry-specific needs and use cases.

    Benefits

    Employee Center Pro Kiosk is a centralized platform that helps employees with essential services and information. The Kiosk offers a user-friendly interface that presents relevant details and options tailored to the deskless employees needs.

    • Shift information: Displays the shortest and upcoming work shift info with the date and time on the home page. Go to the shift page to see detailed information to plan and manage work routines productively. For more information, see Schedule in Employee Center Pro Kiosk.

      You can use instance options to change the display preferences. For more information, see Modify the Upcoming shift widget display.

    • Time off balance: Helps employees with the available time off balances such as casual and sick leave. This information helps employees plan and manage their time off effectively. For more information, see Time off balances in Employee Center Pro Kiosk.

      You can use instance options to change the display preferences. For more information, see Modify the Time off widget display.

    • Get support: Provides employees with quick access to various services and requests such as:
      • Ask HR Question: Allows employees to submit queries or seek assistance from the HR department.
      • Request Profile Update: Allows employees to request updates or changes to the employee profile information.
      • Report Health and Safety Incident: Provides a convenient way for employees to report any health and safety incidents or concerns.
        Note:
        With the Health and Safety Incident Management plugin, you can report health and safety with the sn_ohs_im.reporter role.
      For more information, see Get support.
    • Browse help topics: Allows employees to request updates or changes to the employee profile information.

      You can use instance options to change the display preferences. For more information, see Modify the Browse help content widget display.

    • My Favorites: Allows employees to mark useful information as favorites.
    • Guided Self-service: Guides employees to self-serve with step-by-step assistance and to navigate their way to the relevant article or catalog item. For more information, see Guided Self-Service in Employee Center.
    • My requests: Allows employees to track the progress of their requests. This section shows all the open requests in descending order.
    • AI Search: Allows employees to search and find relevant information or services such as knowledge articles and catalog items.
    • Header: Offers easy navigation to My requests, Profile, and other useful information.
    • Footer: Contains legal information, links, and copyright details.
    • Feedback widget: Organizations can easily capture feedback on the Kiosk experience using the experience feedback drawer widget on the home page. For more information, see Integrated experience and service feedback.

      For more information on how to configure, see Configure Employee Center Pro Kiosk.

    For more information on how to use the Kiosk application, see Use Employee Center Pro Kiosk.