Case and Knowledge Management

The Case and Knowledge Management application enables you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, which helps to improve HR efficiency and services over time.

Explore Explore HR Case and Knowledge Management features and see how agents use them.	ConfigureInstall and configure HR Case and Knowledge Management features.
Manage HR CasesHR Agents work on cases.	Request HR servicesEmployees open HR cases to get help or make requests.
IntegrateIntegrate with Service Portfolio Management and Digital Portfolio Management.	ReferenceGet details about components such as fields, tables, and properties.

Additional resources

• Learn more about what's new and changed, see the HR Service Delivery release notes.
• Log in to your ServiceNow® account and find additional information about implementing and deploying features at Employee Service Management.
• Access real-time courses, self-paced training, and career resources at ServiceNow University
• Find useful resources related to your role and explore best practices at the Customer Success Center.
• Connect with other Customer Service Management users at Now Community.