Properties installed with Workplace Concierge
Summarize
Summary of Properties installed with Workplace Concierge
Workplace Concierge in ServiceNow provides configurable system properties that enhance workspace suggestions and reservation management for employees. These properties influence how workspace options are presented and how employees interact with the reservation system in the Workplace Service Delivery for Mobile app.
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Key Features
- Collaborators Filter: Enables adding collaborators to a workplace employee's reservations by applying customizable condition filters. The default setting is enabled (true).
- Parallel Reservations from Desk Suggestions Card: Controls whether employees can make multiple desk reservations on the same day from the Desk Suggestions card. When set to false (default), only one reservation per day is allowed, and space suggestions are hidden after booking. When true, employees can make overlapping reservations and continue to see space suggestions.
- Past Reservation Days to Consider: Defines how far back (up to 90 days) the system looks at past reservations when generating workspace suggestions, helping tailor recommendations based on user history.
- Space Types for Suggestions: Specifies which types of spaces (e.g., desks, rooms, meeting rooms) appear as suggestions for employees. This property uses Sys IDs to include various Reservable Module Configurations, allowing customization of available workspace types.
- Maximum Day Selection Limit: Sets the maximum number of days an employee can select at once on the calendar for bulk reservations, with a default limit of 10 days. Enabling this property activates a toggle for multi-day selection, streamlining the booking of multiple in-office days.
Practical Use and Configuration
These properties are accessible via All > Workplace Concierge > Administration > Properties or through the sysproperties table by searching sysproperties.list. Adjusting these settings allows organizations to:
- Customize workspace suggestion algorithms based on employee preferences and reservation history.
- Control reservation behaviors such as allowing or restricting multiple bookings per day.
- Define which workspace types are offered for reservation, enhancing relevance and availability.
- Enable bulk reservation capabilities by configuring calendar day selection limits.
Proper configuration of these properties helps optimize workspace utilization, improve employee experience in booking spaces, and aligns the workplace environment with organizational policies.
Customize the system properties available with Workplace Concierge as required.
Configure Workplace Concierge properties for improved workspace suggestions. The preferred workplace suggestions are shown to an employee in the search results. Employees can select a suggested workspace while reserving a space using the Workplace Service Delivery for Mobile app. The workspace suggestions are also based on user workplace profile location preferences, employee presence configuration, user space table and space suggestions table configuration, and future and past reservations.
| Property | Description |
|---|---|
| Collaborators filter [sn_wsd_concierge.collaborators_filter] | Property to add a collaborator for a workplace employee. Apply condition filters as required to add workplace users as collaborators. Default value is set to true. |
| Allow user to have parallel reservation from desk suggestions card on workplace page [sn_wsd_concierge.allow_overlapping_reservations] | Property to allow a parallel or multiple desk reservations for a day from the Desk suggestions card in Workplace Service Delivery for Mobile. By default, this property is set to true. If it is set to false, employees cannot have multiple or parallel desk reservations for a day using the Desk Suggestions card. After reserving a space, they will not see the Space Suggestions for other workspaces. By default, allow_overlapping_reservations is set to false. If this property is not selected or is false, after making a reservation, Space Suggestions card is hidden. A message is displayed "Reservation created for your in-office day on <calendar date>, <calendar weekday>." Changing the reservation date shows Space suggestions facet. If this property is selected or true, Space Suggestions facet is visible. For more information, see Create a reservation for a day in Workplace. |
Specifies the number of past days to consider when generating reservation suggestions for the user [sn_wsd_concierge.suggestions_reservation_past_days_to_consider] |
Specifies the maximum number of past days the application considers when proposing a workspace to an employees. Max value is 90 days. Allowing users to have parallel reservations from the Space suggestions card can be
set to True or False (Check or Uncheck). For more information, see Configure a reservable module. |
List of space types that are used when suggesting available spaces to employees to reserve. [sn_wsd_concierge.suggestions_space_types] |
Space type record that is used while suggesting spaces to an employee for reservation. By default, Space type suggestion is fetched from the Workspace/Desk Reservable Module Configuration. The list of space types determines which spaces are suggested to employees for reservation. For example: 5f017383eb512010b89bfdfc9c5228c8. By default, the Desks Reservable Module and Workspace/Desk (space type) are shown. Employees can see suggestions for locations and workspaces included in the Desks Reservable Module Configuration on the Workplace page. For more information, see Workplace Service Delivery for Mobile. To include other Reservable Module Configuration, such as Rooms or Meeting rooms, add the Sys ID of the Rooms or Meeting rooms this property. This property can take comma separated values. For example: List of space types: 5f017383eb512010b89bfdfc9c5228c8,20713b83eb512010b89bfdfc9c522899 Set the Available-in Reservable Module Configuration property to Workplace experience in the Reservable module Configuration. Make sure All day is enabled at the Reservable module level. By default, this property is enabled for the Desks Reservable Module Configuration. For more information, see Configure a reservable module and Manage workplace schedule and in-office presence using Workplace Service Delivery for Mobile. |
| The maximum number of days an employee can select at once through the Workplace experience [sn_wsd_concierge.workplace_day_selection_limit] | Option to enter the maximum number of days an employee can select on the calendar component in the Workplace page. Default value is 10 days. Negative value (zero) is not supported. For more information, see Manage workplace schedule and in-office presence using Workplace Service Delivery for Mobile. When this property is set, the Select multiple days toggle button is available on the Workplace page. Employees can select multiple days on the calendar for making bulk reservations. For example, if this property is set to 5, employees can see 5 In-office days selected on the calendar. The employee can auto-select days or dates on the calendar until the maximum allowed selected days in this property. If there is no date selected, the system shall select the first allowed (possible) date and try to select all days until the maximum selection limit. When an employee removes a date from the calendar, the suggestion is removed from the Space Suggestions list view. |