Manage workplace schedule and in-office presence using Workplace Service Delivery for Mobile
Summarize
Summary of Manage workplace schedule and in-office presence using Workplace Service Delivery for Mobile
Workplace Service Delivery for Mobile enables employees to plan and manage their hybrid workplace schedules efficiently. Through the mobile app, employees can reserve workspaces for single or multiple days, set preferred office locations, and coordinate in-office days with collaborators to enhance productivity. The app provides desk suggestions tailored to employee preferences, past reservations, proximity to collaborators, and available workplace services.
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Key Features
- Workspace Reservation: Employees can reserve desks or spaces before arriving at the office, including bulk reservations.
- Location Preferences: Employees specify preferred campus, building, floor, and neighborhood to receive relevant desk suggestions.
- Desk Suggestions: The app recommends desks based on multiple factors such as favorite spaces, past and future reservations, proximity to collaborators, and available standard services.
- Collaborator Coordination: Employees can add preferred collaborators to match in-office days, improving collaboration.
- Neighborhood Visibility: While booking, employees can see if the selected space is part of a neighborhood, facilitating better workspace choice.
- Advanced Search Option: If preferred spaces are unavailable, employees can manually search for open workspaces via advanced reservation options.
Configuration and Administration
- Administrators can configure the Space Suggestions table to assign weight values to suggestion types such as location, proximity, reservation history, standard services, and collaborators. This influences how workspace options are ranked and presented to employees.
- Reservation modules are filtered and selected based on employee preferences, location availability, and configuration properties such as maximum days allowed for future reservations.
- Properties related to workplace suggestions and preferences are configurable to tailor the employee experience.
- Employee presence settings can be managed within Workplace Concierge to reflect accurate in-office status.
Practical Benefits for ServiceNow Customers
This mobile workplace scheduling solution helps organizations implement effective hybrid work strategies by giving employees control over their workspace choices and collaboration planning. It simplifies workspace management, improves space utilization, and enhances employee productivity by aligning office presence with team needs.
Employees can plan their hybrid workplace schedule using the Workplace Service Delivery for Mobile. They can reserve a space for a day or make bulk reservations using Workplace.
Employees can indicate their preferred office location (office, remote, or visiting another office), get desk suggestions based on their location preferences, add workplace services available for a location, add preferred collaborators and match their in-office days with collaborators in-office days to increase productivity and collaborate effectively. While reserving or viewing a space, employees can see if the selected space is part of a neighborhood.
When proposing a space to an employee for reservation, the application considers the following employee preferences and Space Suggestions table configurations:
- Location preferences (campus, building, floor, and neighborhood)
- Favorite space or spaces set by an employee
- Past and future reservation data
- Preferred collaborators
- Start time and end time (based on building time zone and Reservable module configuration for a location).
- Filter and fetch locations from the Available Reservable Modules:
- Fetch locations from all Reservable Modules that are marked for workplace experience in the Space types property [ sn_wsd_concierge.suggestions_space_types]. For more information see Properties installed with Workplace Concierge
- Verifies if it matches one of the allowed space types in the sn_wsd_concierge.suggestions_space_types property.
- Filter locations by Building: For each Reservable Module, application checks if employee's preferred location exists in the specified building. It retains Reservable Modules that are available in a building.
- Selects the Best Reservable Module:Looks at all matching Reservable modules and picks the best one based on the following:
- If a module has no Max days in future Reservable Module property restriction, it is selected.
- Then, it considers and selects the Reservable Module with the highest value in the Max days in future property configuration.
Administrators can configure the following to provide better workspace suggestions to employees:
- Space Suggestions table configuration based on Suggestion types (location, proximity, past and future reservation data, standard services, and collaborators). Each of these Suggestion type is a given a weight value (integer
value). While proposing a space to an employee, application takes into account these weight values and accordingly ranks it in the search results based on the priority or weightage given to a Suggestion type. If any of the spaces
doesn't fulfill the criteria, the employee is shown the next available preferred space. If a preferred workspace is not available for an employee they are also given the option to manually search for available spaces using the
advanced reservation option.
For more information, see Space suggestion Configuration
- Employee presence configuration in Workplace Concierge
For more information, see Set Employee Presence.
- Properties enabled for Workplace suggestions and preferences.
For more information, see Properties installed with Workplace Concierge.
For more information, see Configure a reservable module.