Career Conversations
Summarize
Summary of Career Conversations
The Career Conversations application in ServiceNow Zurich release facilitates meaningful one-on-one dialogues between employees and their managers or mentors, focusing on employee growth and development. Accessible via the Employee Center, it helps organizations nurture strong workplace relationships and supports employees' career aspirations through structured discussions.
Show less
Key Features
- Conversation Initiation: Both employees and managers can initiate one-time or recurring conversations to discuss career growth.
- Talking Points: Suggested or custom talking points enable focused discussions on aspirations and growth plans.
- Action Items: Users can create specific tasks to support career goals, assigned to either party.
- Concealed Notes: Private notes can be composed for each conversation to capture additional context.
- Microsoft Outlook Integration: Conversations can be scheduled seamlessly with calendar visibility, simplifying meeting coordination.
- Conversation Types:
- Growth Conversations: For employee-manager discussions on growth and development, either one-time or recurring.
- Growth Plan Check-ins: One-time conversations focused on career advancement plans.
- Mentoring Conversations: One-time mentee-mentor discussions on career development topics.
- Role-Based Widgets: The Conversations home page displays tailored widgets—employees see their conversations, managers see their team’s conversations, and an upcoming conversations widget shows sessions scheduled within a week.
- Agenda Page Components: After creating a conversation, users access an agenda page featuring talking points, action items, notes, and a contextual side panel with employee-specific details like aspirations, growth plans, feedback, skills, and goals. This panel adapts based on user role and is not shown for mentoring conversations.
Key Outcomes
- Promotes an environment conducive to internal mobility by encouraging regular career-focused dialogue.
- Reduces employee attrition linked to dissatisfaction by addressing growth and development proactively.
- Supports cost savings through improved employee retention.
- Enhances communication effectiveness between employees and managers by structuring conversations around relevant topics.
- Simplifies conversation scheduling and management through integration with Microsoft Outlook.
The Career Conversations application supports dialogue between subordinates and their leaders. This application enables your employees to engage in meaningful conversations that are focused on the employee's growth and development.
When the Career Conversations app is installed, you can use it to create and track conversations from the Employee Center. An employee's growth and development is produced substantially by the conversations held in the one-on-one discussions with their managers. These conversations are imperative in building strong relationships in the workplace. The effectiveness is optimized when the dialogue revolves around the employee's aspirations and growth plans. The Career Conversations app facilitates the administration of one-on-one conversations between leaders and their subordinates. It simultaneously improves the effectiveness of communication by enabling you to establish the topics of discussion.
Benefits of the Career Conversations app
- Employees and managers
-
- Enables both employees and managers to initiate one-time or recurring conversations with each other to discuss the employee's growth and development within your organization.
- Add suggested or custom talking points so that the employees and managers can indicate pertinent topics of discussion associated with the employee's growth plans and aspirations. Talking points can be about aspirations or growth plans that employees share with their managers.
- Create action items to specify discrete tasks that must be accomplished by the employee or manager to support subordinates with their goals and aspirations.
- Compose concealed notes for each conversation that an employee and a manager have with each other.
- Organization
-
- Fosters an environment that promotes and increases internal mobility.
- Decreases attrition related to employee dissatisfaction.
- Boosts cost savings through employee retention.
Integration with Microsoft Outlook
The Career Conversations app provides an integration with Microsoft® Outlook® so you can conveniently schedule conversations with your employees or manager from the Employee Center. This integration enables you to view your employees or manager's calendar as it appears in Microsoft Outlook so you can effectively schedule meetings for each conversation during the conversation creation process. The integration with Microsoft Outlook lets your employees and managers schedule meetings using a single interface, thus developing a seamless process for creating conversations. This streamlined process simplifies the steps to create and schedule a conversation, which helps to promote the adoption of the Career Conversations app across your organization.
Conversation types
| Conversation type | Description |
|---|---|
| Growth conversations | A one-time or recurring conversation to discuss an employee's growth and development within your organization. This conversation type is intended for the employee-manager relationship. |
| Growth plan check-ins | A one-time check-in conversation to discuss a growth plan for career advancement that an employee shares with their manager. This conversation type is intended for the employee-manager relationship. |
| Mentoring conversations | A one-time conversation to discuss topics from which the mentee can benefit most and to provide counsel on career development. This conversation type is intended for the mentee-mentor relationship. |
Components of the Career Conversations app
| Role | Widget |
|---|---|
| Employee | Your conversations |
| Manager |
|
- Your agenda section
- This section contains four widgets that you can use to administer, facilitate, and navigate your conversation. The Your agenda section contains the following widgets:
- Suggested talking points
- Talking points
- Action items
- Your notes
- Contextual side panel
- This side panel reflects your employee's name and job title in your organization. The contextual side panel also contains a list of details specific to the employee to whom the conversation pertains. A description for each
employee detail appears on an accordion. When you expand an accordion, more information about the corresponding employee details appears. The contextual side panel provides the following accordions for each employee with whom
you create a conversation:
- Aspirations
- Growth plans
- Feedback
- Skills
- Goals
The name of the contextual side panel changes depending on whether a manager or employee has accessed the conversation. The Career Conversations app displays the following names for the contextual side panel depending on your role within your organization:Table 3. Roles and corresponding names for the contextual side panel Role Contextual side panel name Employee Your details Manager Employee details The contextual side panel doesn’t appear when the corresponding conversation is defined as a mentoring conversation.