Manage workplace activities and services with Location directory
Summarize
Summary of Manage workplace activities and services with Location directory
The Location directory in ServiceNow Zurich release enables you to efficiently manage workplace activities by exploring campuses, sites, buildings, and neighborhoods. It allows users to search for employees, locations, and neighborhood spaces, get directions, reserve spaces, and report workplace service issues. The directory supports two views: Map view and Card view, with indoor mapping required for floor map displays. If a floor map is unavailable, only the Card view is shown.
Show less
Reservation and Occupancy Status
The Location directory can be configured to show and filter spaces by reservation and occupancy statuses, which helps in understanding space availability. This feature requires Workplace Reservation Management and Workplace Connectors to be installed and configured:
- Reservation status filters: Available when Workplace Reservation Management is configured.
- Occupancy status filters: Available when Workplace Connectors with occupancy sensors are configured.
- Both filters: Available when both plugins are configured.
Space availability states displayed include:
- Available: Space is free for reservation.
- Currently booked: Space is reserved for a meeting.
- Not available: Space is not reservable (based on reservation portal settings).
- Currently occupied/unoccupied: Based on occupancy sensor data.
- Sensor not installed or not working: Indicates sensor issues or absence.
Map Display and Auto-Refresh Settings
You can configure map display settings to show permanently assigned workplace locations, with privacy settings hiding private user allocations. The map can be set to auto-refresh to provide the latest reservation and occupancy information. Filtering options allow you to view reservation statuses, occupancy statuses, or both.
Working with Map and Card Views
- Map view: Search for users, locations, and spaces; get directions; and filter spaces by reservation, occupancy, space types, or neighborhoods.
- Card view: Reserve spaces, raise workplace service requests, filter spaces, and view neighborhood designations. You can switch from Card to Map view as needed.
Practical Benefits for ServiceNow Customers
This Location directory empowers your organization to optimize workplace utilization by providing real-time insights into space availability and occupancy. It facilitates seamless collaboration through location awareness and directions, streamlines space reservations, and enhances visibility into workplace services. Proper configuration of Workplace Reservation Management, Workplace Connectors, and indoor mapping is essential to fully leverage these capabilities.
Explore workplace campuses, sites, buildings, and neighborhoods using the Location directory. Get directions using map routes to a meeting room, building, or co-workers to collaborate effectively. Search for employees, locations, and neighborhood spaces. Reserve a space, request, or report a workplace service issue. Filter spaces by reservation states, occupancy states to get insights on space availability.
The location directory provides the Map view and the Card view to manage workplace activities and services. Indoor Mapping must be configured so that your locations can be viewed on a floor map. If a location doesn’t have a floor map, then only Card view is displayed.
Reservation and occupancy status on the Location directory
Configure the Location directory to filter spaces by reservation and occupancy states.
Filter spaces by occupancy and reservation statuses for a selected space.
- When only Workplace Reservation Management is configured and available for a selected location, filters for reservation status are available. Option to filter by occupancy status isn’t available on the Show filters panel.
- When only Workplace Connectors with occupancy sensor data is configured, filters for Occupancy status are available. Option to filter by reservation status isn’t available on the Show filters panel.
- When both Workplace Reservation Management and occupancy sensor plugins are configured and available. The Show filters panel shows both occupancy and reservation statuses.
- Available: Status to indicate that a selected space is available for reservation.
- Currently booked: Status to indicate that a space is booked or reserved for a meeting.
- Not available: Status to indicate that the space isn’t available for reservation. This state is shown when Workplace Reservation Management is configured but the Is Reservable field on the Reservation portal is set to false ().
- Currently Occupied: Status to indicate that a location has occupancy sensors. The occupancy state is shown as Currently Occupied on the floor map.
- Currently unoccupied: Status to indicate that a location has occupancy sensors but the space isn’t occupied.
- Sensor not installed: Status to indicate that occupancy sensor is not installed and configured for a location.
- Sensor not working: Status to indicate that the occupancy sensor data is in an invalid state or it isn’t functional for a location.
Map display settings
Configure map display setting options to show permanently assigned workplace locations on the map. If privacy is enabled, workspaces allocated for private users aren’t displayed on the map. For more information, see Work with the Map view on the Location Directory.
Auto-refresh reservation and occupancy states on Location directory
Configure Map properties to refresh automatically and get the latest reservation and occupancy status on the Location directory. Use filters on the Location directory to filter out and view either reservation or occupancy status or both reservation and occupancy status.