Career hub overview

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
  • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Career hub overview

    The Career hub tab in ServiceNow provides a centralized and user-friendly interface for employees to manage their growth and development plans. It enables users to track their progress, create motivating aspirations, complete tailored career plan suggestions, and stay engaged with tasks that support their career advancement.

    Show full answer Show less

    Key Features

    • Create an aspiration: Helps users set motivating and inspiring career goals aligned with their development journey.
    • Grow with intent: Displays personalized actionable items and suggestions to support career growth.
    • Career growth tasks: Lists assigned courses, trainings, and other tasks that contribute to career development.
    • See the impact that you've made: Timeline showcasing milestones such as aspirations, growth plans, learning progress, skills gained, and role updates.
    • Aspirations: Highlights specific skills and roles linked to current and potential career aspirations.
    • Your skill range: Facilitates uploading resumes and adding skills to the user profile to aid career planning.
    • Growth plan tasks: Tracks upcoming, overdue, and due-soon tasks to help users stay on schedule.
    • Opportunities: Recommends internal job opportunities matched to the user’s skills and interests.
    • Application status: Provides real-time updates on internal job applications.
    • Latest achievement: Displays current learning achievements that have not expired.
    • Current learning: Shows assigned, saved, and ongoing courses to keep learning progress visible.
    • Upcoming and recent conversations: Helps manage scheduled meetings and follow-up items with managers and peers.
    • Make new connections: Enables searching the organizational chart to build a network with mentors, peers, and supporters.

    Key Outcomes

    ServiceNow customers using Career hub can expect a streamlined experience for managing personal growth and career development. The tool supports creating clear aspirations, tracking progress on learning and tasks, discovering internal job opportunities, and fostering connections within the organization. This comprehensive approach helps users stay motivated, organized, and proactive in advancing their careers.

    The Career hub tab provides a summary view of your growth and development plans.

    Career hub is a simplified and intuitive way to start building your development plans. Use Career hub to do the following:

    • Get an overview of where you are with your growth and development and where you're going.
    • Create aspirations that motivate you, inspire you, and point you in the right direction.
    • View and complete career plan suggestions that are tailored to your development plan.
    • View your assigned career growth tasks such as trainings, connections with your peers, and meetings with your manager.
    • Navigate ongoing aspirations and find inspiration by motivating, inspiring, and pointing you in the right direction.
    • View your profile and provide employment and personal details. View details such as your manager, coworkers, personal contacts, and update your Career hub skills.
    • View your growth plan tasks and stay on track by completing tasks that might need your attention.
    • View courses in Learning to complete your training to help you grow and show off all your learning achievements.
    • View your current learning development and keep up with your assigned, saved, and ongoing courses.
    • Connect with coworkers and managers and view your scheduled conversations.
    • View your recent conversations and manage your talking points and follow-up items.
    • Grow your network for career support by making new connections.
    Note:
    You can also add people to your circle, which highlights the people that might help motivate and inspire you in your career journey. Simply select Add people to your circle to add people, search the directory, and add mentors, peers, and people who help push you to grow.
    Table 1. Career hub widgets overview
    Widget Description
    Create an aspiration Get motivated, inspired, and pointed in the right direction.
    Grow with intent Shows you actionable items or suggestions that are specific to you.
    Career growth tasks Shows you all your tasks such as assigned courses and trainings that help manage your career growth.
    See the impact that you've made A time-line that reflects your milestones. You can use a filter to control whether the time-line displays the following milestones:
    • Aspirations (in-progress or complete)
    • Growth plans (in-progress or complete)
    • Learning (in-progress or complete)
    • Skills gained
    • Role updates
    Aspirations Shows you specific skills and roles that help you with ongoing aspirations and with finding new aspirations.
    Your skill range Gets you started with uploading a resume and adding skills to your profile.
    Growth plan tasks Helps you stay on track by completing tasks that are upcoming, overdue, and due soon.
    Opportunities Provides you with a recommendation of internal job opportunities. The job opportunities in this widget are mapped to the job opportunities in the following widgets that appear in the Opportunity marketplace module:
    • Opportunities that might interest you
    • Based on your skills
    Application status Helps you keep track of internal jobs for which you applied. It provides you with the current status of your job application.
    Latest achievement Shows you all your earned achievements based on your learning progress.
    Note:
    since achievements do expire, you can only see achievements that aren't expired.
    Current learning How you keep up with your assigned, saved, and ongoing courses and trainings.
    Upcoming conversations Shows you all your scheduled and upcoming conversations by week.
    Recent conversations Helps you manage all your talking points and follow-up conversation items.
    Make new connections Lets you search the org chart to browse peers with whom you can make connections.