HR Service Delivery with Ultimate Kronos Group

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of HR Service Delivery with Ultimate Kronos Group

    The HR Service Delivery with Ultimate Kronos Group application enables ServiceNow customers to enhance employee and manager self-service through conversational interactions in the Virtual Agent interface. Employees can access their accrual leave balances, work hours, punch lists, schedules, time-off requests, and upcoming shifts directly from the Ultimate Kronos Group system within the ServiceNow Employee Center. Managers can also view team locations, schedules, and time-off requests.

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    To use this solution, customers must first activate the HR Service Delivery Integration with Ultimate Kronos Group application from the ServiceNow Store and complete the necessary setup.

    Key Features

    • Virtual Agent Conversations: Supports keyword-based interactions and applies Natural Language Understanding (NLU) models, enabling the Virtual Agent to accurately interpret and respond to employee queries.
    • Employee Access: Employees can retrieve detailed information including:
      • Accrual leave balances by type or aggregate
      • Hours worked for specified periods
      • List of punches (clock-in/out times)
      • Work schedules for given periods with location details
      • Status of time-off requests within a 15-day range
      • Next upcoming shift with associated location and time
    • Manager Access: Managers with the appropriate role can view:
      • Today’s location of reportees
      • Schedule change requests such as shift swaps, covers, availability changes, open shifts, and self-schedules
      • Pending time-off requests for individual or entire teams

    Practical Benefits for ServiceNow Customers

    This integration empowers employees and managers to quickly access and manage workforce-related information without leaving the ServiceNow platform. By leveraging conversational AI and direct Ultimate Kronos Group data access, organizations can improve HR service efficiency, reduce manual inquiries, and enhance user experience through self-service capabilities.

    Additionally, the use of NLU models allows for more natural, flexible interactions in the Virtual Agent, making it easier for users to get the information they need through simple chat queries.

    Getting Started

    • Activate the HR Service Delivery Integration with Ultimate Kronos Group application from the ServiceNow Store.
    • Set up the integration following the provided configuration instructions.
    • Train the NLU models to enhance conversational accuracy.

    Once configured, employees and managers can immediately benefit from streamlined access to Ultimate Kronos Group data within the familiar ServiceNow Employee Center environment.

    With the HR Service Delivery with Ultimate Kronos Group application, provide employee assistance through conversations in the Virtual Agent conversational (client) interface. Enable employees to view their accrual leave balances, schedules, and upcoming shifts from the Ultimate Kronos Group application in ServiceNow Employee Center.

    Key features include:
    • Build conversations that are based on keywords that an employee enters.
    • Apply Natural Language Understanding (NLU) models, which enable the Virtual Agent to pick utterances for understanding, processing, and responding to what employees are saying during a conversation.

    Application setup

    First, you must activate the HR Service Delivery Integration with the Ultimate Kronos Group [sn_hr_ukg] application from the ServiceNow Store. Next, you must set up HR Service Delivery Integration with Ultimate Kronos Group application.

    Overview of HR Service Delivery with Ultimate Kronos Group

    After the activation and setup of HR Service Delivery Integration with Ultimate Kronos Group is complete, the HR Service Delivery with Ultimate Kronos Group responds to what employees or managers are saying during a conversation, and allows employees to view the following details from the Ultimate Kronos Group application in the Employee Center.

    Topics accessible to employees

    As an employee, you can view your accrual balances, work hours, list of punches, schedules, time-off requests, and upcoming shifts using the Virtual Agent.
    Retrieve My Accrual Balance
    You can view the aggregate of accrual leaves balance (by type) by selecting the Retrieve My Accrual Balance (Template). If the NLU model is trained, you can ask a question in the chat (for example, show my sick leaves) and view the balance of a single type of leave.
    Retrieve My Hours Worked
    You can view the number of hours worked for a given period by selecting the Retrieve My Hours Worked (Template) and choosing a symbolic period.
    Retrieve My List of Punches
    You can view the list of punches by selecting the Retrieve My List of Punches (Template) and choosing a symbolic period.
    Retrieve My Schedule
    You can view the work schedule for a given period by selecting the Retrieve My Employee Schedule (Template) and choosing a symbolic period. If the NLU model is trained, you can ask a question in the chat (for example, my work schedules of the previous pay period) and view the work schedules for that symbolic period.

    You can also view your schedule location for three days from the current day.

    Retrieve My Time Off Requests
    You can view the status of the time off requests by selecting the Retrieve My Time off Requests (Template) and specifying an end date.
    Note:
    Ensure that the selected time-off period ranges for 15 days from the start date (current day).
    Retrieve My Upcoming Shift
    You can view the next upcoming shift by selecting the Retrieve My Upcoming Shift (Template). If the NLU model is trained, you can ask a question in chat (for example, show my shifts) and directly view the next upcoming shift.

    You can also view your location along with the shift date and time.

    Topics accessible to managers

    As a manager, you can access and view the locations, schedules, and time-off requests of your team using the Virtual Agent.
    Note:
    The templates are visible only to a user with the manager role.
    Reportee's Location Today
    You can view the location of a reportee in the team (for today) by selecting the Reportee’s Location Today (Template).
    Reportee's Schedule Changes
    You can view the schedule change requests such as shift cover, shift swap, availability change, open shift, and self-schedule. Follow the onscreen instructions for more information on the schedule changes.
    Note:
    You can view the change requests in offered, invalidated, or pending state.
    Reportee's Time Off Requests
    You can view the pending time off requests from your team for a specified time period. You can check the requests from the individual team members or the entire team.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.