Components installed with Emergency Exposure Management

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Components installed with Emergency Exposure Management

    The Emergency Exposure Management application in ServiceNow Zurich includes several installed components such as tables, user roles, and scheduled jobs. These components enable organizations to manage and analyze exposure risks related to infectious diseases efficiently. This setup supports creating diagnostic requests, tracking potentially impacted employees and visitors, and integrating with other ServiceNow applications like Workplace Core, Contact Tracing, and Employee Health Screening.

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    Roles Installed

    • Emergency Exposure Admin – Can create diagnostic requests and access lists of impacted users. Contains roles: workplaceexposureanalyst and monitoringuser.
    • Workplace Exposure Analyst – Identifies potentially exposed employees based on workplace reservations from the Workplace Core application. This role does not contain additional roles.

    Scheduled Jobs Installed

    • Execute employee diagnostic events – Processes pending diagnostic events to populate the Impacted Users table, automating the identification of potentially exposed employees.

    Tables Installed

    • Diagnostic Request – Used to create diagnostic requests for affected users.
    • Diagnostic Events – Tracks subtasks generated from diagnostic requests essential for exposure analysis.
    • Diagnostic Request Task – Automatically created tasks that help identify impacted employees based on selected data sources.
    • Diagnostic Request Task Config – Configures diagnostic request tasks according to data source types.
    • Impacted Users – Contains employees potentially exposed to infectious diseases, populated by analyzing multiple data sources.
    • Impacted Visitors – Lists visitors who may have been exposed, available only with Contact Tracing and Employee Health Screening subscriptions.
    • Potential Workplace Exposure – Identifies employees with workplace reservations overlapping affected employees, available only with Workplace Core subscription.
    • Tracing System – Configures data sources used to identify exposed employees via diagnostic requests.
    • Tracing System Properties – Holds system properties for advanced configuration of tracing systems.

    Practical Benefits for ServiceNow Customers

    These components collectively enable customers to automate exposure tracing, manage diagnostic workflows, and integrate exposure data with workplace and health screening applications. This facilitates timely identification of potentially impacted individuals, improving organizational response to infectious disease exposure events while leveraging existing ServiceNow infrastructure.

    Several types of components are installed with Emergency Exposure Management, including tables and user roles.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Demo data is available for this feature.

    Roles installed

    Table 1. Roles installed with Emergency Exposure Management
    Role title [name] Description Contains roles
    Emergency Exposure Admin

    [sn_imt_diagnosis.diagnostics_admin]

    		 Can create a new diagnostic request and view or download the list of impacted users.
    • sn_imt_diagnosis.workplace_exposure_analyst
    • sn_imt_monitoring.monitoring_user
    Workplace exposure analyst

    [sn_imt_diagnosis.workplace_exposure_analyst]

    Identifies potentially exposed employees using workplace reservations from the ServiceNow® Workplace Core application.

    None

    Scheduled jobs installed

    Table 2. Scheduled jobs installed with Emergency Exposure Management
    Scheduled job Description
    Execute employee diagnostic events Looks up pending events from the Diagnostic Events [sn_imt_diagnosis_diagnostics_event] table and processes them to populate the Impacted Users [sn_imt_diagnosis_impacted_users] table.

    Tables installed

    Table 3. Tables installed with Emergency Exposure Management
    Table Description
    Diagnostic Request

    [sn_imt_diagnosis_diagnostic_request]

    		 Allows a user to create a diagnostic request for the affected user.
    Diagnostic Events

    [sn_imt_diagnosis_diagnostics_event]

    		 Subtasks generated for diagnostic requests. A scheduled job processes the tasks to identify the list of potentially impacted employees.
    Diagnostic Request Task

    [sn_imt_diagnosis_diagnostic_request_task]

    		 Diagnostic request tasks created automatically for diagnostic requests to identify the list of potentially impacted employees. The task is created based on the selected data source in a diagnostic request.
    Diagnostic Request Task Config

    [sn_imt_diagnosis_diagnostic_request_task_config]

    		 Configuration for a diagnostic request task. For a data source selected in a diagnostic request, the corresponding diagnostic request task when created matches the type of task configuration.
    Impacted Users

    [sn_imt_diagnosis_impacted_users]

    Employees who may have been exposed to infectious diseases through an affected employee. Populated by analyzing multiple data sources for the affected employees.
    Impacted Visitors

    [sn_imt_diagnosis_impacted_visitor]

    		 Visitors who might have been exposed to infection. Populated by analyzing the visitors request entry records invited by the affected employees.

    The table is available for use only if you also subscribe to ServiceNow® Contact Tracing and ServiceNow® Employee Health Screening. The data of this table is displayed in the Impacted visitors related list on the Diagnostic Report form.
    Potential Workplace Exposure

    [sn_imt_diagnosis_potential_workplace_exposure]

    Potentially exposed employees who had reservations for the same shifts as the affected employee during the specified time period.

    The table is available for use only if you also subscribe to Workplace Core.

    Tracing system

    [sn_imt_diagnosis_tracing_system]

    		 Data source configuration to identify potentially exposed employees by using diagnostic requests.
    Tracing system properties

    [sn_imt_diagnosis_m2m_tracing_system_properties]

    		 System properties for additional configuration of tracing systems.