Now Assist in Contract Management

  • Release version: Zurich
  • Updated March 12, 2026
  • 3 minutes to read
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    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist in Contract Management

    Now Assist in Contract Management is a ServiceNow feature designed to enhance contract analysis and management by leveraging AI capabilities. It helps you identify non-standard and missing clauses in contracts and extract key information from signed contracts to populate your contract repository. Additionally, it offers conversational and semantic search functions within the ServiceNow Otto panel, enabling intuitive natural language queries across contract documents.

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    It is important to note that Now Assist does not provide legal or professional advice. The AI-generated outputs are informational only and should not replace consultation with qualified legal professionals. Customers remain responsible for any decisions or actions based on the AI outputs.

    Key Features

    • Contract Analysis: Detects non-standard and missing contractual clauses to support compliance and risk mitigation.
    • Information Extraction: Automatically extracts relevant data from signed contracts to enrich the contract repository.
    • Conversational and Semantic Search: Enables natural language search queries and semantic document search directly from the ServiceNow Otto panel for efficient contract retrieval.
    • AI and Agentic Workflows: Provides AI-driven skills and workflows to automate contract-related processes.

    Practical Considerations

    • Not all AI model providers and features are available in all regions or instance types (e.g., in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted environments, or regulated markets).
    • Customers should monitor availability updates in future ServiceNow releases and consult relevant knowledge base articles for environment-specific restrictions.
    • The AI models depend on machine learning and may not always produce fully accurate or complete results. Human oversight and validation of AI outputs are essential, especially in critical fields such as legal and compliance.
    • This application transfers contract data to centralized ServiceNow environments and potentially third-party cloud providers (e.g., Microsoft Azure) in accordance with ServiceNow’s data handling policies.
    • ServiceNow collects input and output data from the application to improve AI technologies but provides customers the option to opt out of data collection.

    Getting Started and Support

    • Customers can activate and configure Now Assist in Contract Management to enable AI capabilities and workflows.
    • Resources such as the ServiceNow Community, Known Error Portal, and Customer Service are available for troubleshooting and guidance.
    • It is recommended to review the AI Acceptable Use Policy and evaluate the application carefully to ensure appropriateness for your specific use case.

    Use Now Assist in Contract Management to analyze contracts for non-standard and missing clauses, and extract information from signed contracts to add in the contract repository. It also provides conversational search using natural language, enabling you to search the contract repository and perform semantic search in signed contract documents from the ServiceNow Otto panel.

    None of the Advanced AI and Data Products provide legal or professional advice. The outputs provided by the Advanced AI and Data Products are for informational purposes only and are not a substitute for advice from a qualified professional. Customer assumes all responsibility and obligations with respect to any decisions, advice, conclusions, legal opinions, recommendations made or given as a result of the use of the services, including without limitation, any decision made, or action taken by Customer in reliance upon the Advanced AI and Data Products.

    The Advance AI and Data Products and services do not and are not intended to constitute legal advice and do not create an attorney-client relationship.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application collects all text from the submitted contract document. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.