Understand the Content Operations dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 4 minutes to read
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    Summary of Understand the Content Operations dashboard

    The Content Operations dashboard serves as a centralized launchpad for content authors with the Content Manager role in ServiceNow. It enables users to create and manage content, track engagement metrics for published content, view a content publishing calendar, monitor incoming content requests, and review ownership details for pages and widgets. Access to this dashboard is available through Content Publishing, Content Experiences, or Content Governance modules.

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    To enable the dashboard, administrators must install the Content Publishing and Content Governance plugins (with Content Experiences being optional) from the August 2024 store release or later.

    My Content

    This tab provides personalized metrics and views related to the content created by the user. The information displayed can vary based on installed plugins.

    • My Content: Lists all content created by the user.
    • Content Library and Campaigns: Shows the status of scheduled content and campaign content, including counts for content to be published, content expiring within seven days, campaign content to be published, and campaign content expiring within seven days. The expiration period can be customized by the Content Admin via Content Governance properties.
    • Content Requests: Displays key metrics about content requests such as unassigned requests, requests due within seven days, requests in progress, requests in review, and requests ready to publish. The due date range is also configurable through Content Governance properties.

    Publishing Calendar

    The publishing calendar offers a consolidated view of upcoming content publishing activities, campaigns, and content requests by due date. Filters allow content managers to focus on specific categories:

    • View Type: Filter by Content requests, Content Library, or Campaign Content (the latter available if Content Experiences plugin is installed). Content appears based on schedule records, bundle triggers, or due dates.
    • Channel Type: Different colors in the calendar distinguish content by delivery channel, including mobile content, news, notifications, portal content, and to-do content.
    • Page and Widget Filters: Narrow calendar display by specific portal pages or widget instances, with widget options reflecting Content Publishing widgets.

    Note that content with no configured start date or set as "Always active" will not appear on the calendar.

    Ownership

    The Ownership tab provides an overview of content, pages, topics, and audience ownership, allowing users to filter views by specific groups or users. Role-based groups (e.g., Content Admin, Content Manager) and individual users with these roles can be selected to see the respective owned items.

    • Owned Content: Displays content created or owned by the user.
    • Owned Pages: Lists pages created or owned.
    • Owned Topics: Shows topics owned.
    • Owned Audiences: Shows audiences owned.

    The Content Operations dashboard is a launchpad for content authors, where they can create content, view engagement metrics for published content, content publishing calender, incoming content requests, and review ownership for pages and widgets.

    Dashboard overview

    Users with the Content Manager role can access the My Content Operations dashboard from Content Publishing, Content Experiences, or Content Governance as their starting point for creating or managing content.
    Note:
    The admin must install the following plugins (August 2024 store release or later) to enable this dashboard:
    • Content Publishing
    • Content Governance
    • Content Experiences (optional)
    For more information, see Employee Center plugins.

    My Content

    The my content tab contains metrics on the content you created. The display may vary depending on the plug-ins in your instance.
    Table 1. My Content cards
    Card Description
    My Content List of all the content you created.
    Content Library and Campaigns Provides a quick view of the status of your scheduled content and campaign content (if the Content Experiences plugin is installed) via the following cards:
    • Content to be published: The number of your content items that are scheduled but not yet published on the portal or Now mobile app.

      Click this card to open the Schedule content records.

    • Content expiring within 7 days: The number of your content items with a schedule end date within seven days.
    • Campaign content to be published: The number of your content items that are in a campaign bundle.
    • Campaign content expiring within 7 days: The number of your currently-published content items that are in bundles with an end date within seven days.
    Note:
    The Content Admin can change the number of days for the Content expiring and Campaign content expiring fields by modifying the Content Governance properties. See Properties installed with Content Governance.
    Content requests Provides a quick view of content requests via the following cards:
    • Content requests unassigned: Incoming content requests that do not have an assigned user.
    • Content requests due within 7 days: Assigned and unassigned content requests with a due date within seven days.
    • Content requests in progress: Content requests that have an associated content item and an in progress status.
    • Content requests in review: Content requests that are awaiting approval from the user who requested the content or from additional reviewers.
    • Content requests ready to publish: Approved content requests that have a content item with a content schedule record.
    Note:
    The Content Admin can change the number of days for the Content requests due field by modifying the Content Governance properties. See Properties installed with Content Governance.

    Publishing Calendar

    The publishing calender provides a single interface where content managers can view what content will be published and where, upcoming campaigns, and content requests by due date.

    The publishing calendar includes filters to narrow the content displayed

    Table 2. Calendar filters
    Filter Description
    View type Narrow the items displayed on the calendar to show:
    • Content requests

      The Content request appears on the Content request item due date. For more information, see Managing content requests.

    • Content Library
      Content appears based on the content schedule record, with the exception of news articles and to-do content, which are explained in the Channel type section below.
      Note:
      The calendar only displays content with configured start date. Content set to "Always active" will not appear in the calendar.
    • Campaign Content
      The calendar displays content that is in a published campaign and in a bundle with either an immediate or fixed date trigger. For more information, see Campaign bundle triggers. The content appears in the calendar based on the bundle date, not the campaign start date.
      Note:
      This option appears only if the Content Experiences plugin is installed.
    • Campaign Content
      The calendar displays campaign content based on the bundle trigger configuration. For more information, see Campaign bundle triggers.
      Note:
      This option appears only if the Content Experiences plugin is installed.
    Channel type The calendar uses different colors to distinguish between channel types, helping you easily differentiate them. Use the filter to narrow the items displayed on the calendar to show specific content delivery channels.
    • Mobile content
    • News content displays based on the article publish start date
    • Notification content
    • Portal content
    • To-do content displays based on the When to process date
    Page Narrow the displayed content by portal page.
    Widget Narrow the displayed content by widget instance.

    The drop-down menu displays Content Publishing widgets. For more information, see Employee Center widgets.

    Ownership

    The ownership tab provides an overview of content, pages, topics, and audience ownership. To learn more about ownership, see Content Ownership.

    You can use filters to specify a group or user to view information by:
    Group
    The drop-down menu for the group filter contains role-based groups (Content admin and Content manager), which include all users with the selected role. These role-based groups are configured at the platform level by a system admin.
    User
    The drop-down menu for the user filter contains all the users with either a Content admin or Content manager role.
    Table 3. Ownership cards
    Card Description
    Owned content View all the content that you created or have ownership permissions for
    Owned pages View all the content that you created or have ownership permissions for
    Owned topics View all the topics that you have ownership permissions for
    Owned audiences View all the audiences that you have ownership permissions for