Employee Slate prompt library

  • Release version: Zurich
  • Updated April 28, 2026
  • 5 minutes to read
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    Summary of Employee Slate prompt library

    The Employee Slate prompt library provides a comprehensive set of example natural-language prompts designed for use with Employee Slate features in ServiceNow. These prompts can be entered via the home page chat bar, full-page conversation view, or contextual assistant on any page. The assistant maintains conversation context across multiple turns, enabling users to refine requests with follow-up prompts efficiently.

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    Prompt Categories and Usage

    The library organizes prompts by feature area to help users quickly find relevant examples. Customers can use these prompts as-is or customize them to their specific context. Key feature areas include:

    • Conversation Management: Open and manage chat views, continue conversations, or switch chat locations.
    • Conversational Catalog and Knowledge: Request services (e.g., ordering a laptop) or ask about policies and procedures.
    • Home Page and Canvas Personalization: Navigate to different canvases, pin or remove widgets, and reset layouts.
    • Tasks and Requests: Access approvals, view overdue or critical tasks, filter requests by type, and check request statuses.
    • Notifications: View, mute, or manage notification subscriptions, including routing notifications to other platforms like Slack.
    • Org Chart and Profile: View organizational charts, locate employees, and update profile details such as work location or emergency contacts.
    • Employee Communications: Draft, translate, target, schedule, and measure announcements.
    • Now Assist Chat and Enterprise Search: Perform page-aware actions (e.g., approve requests, add notes) and search enterprise content including SharePoint.
    • Moveworks AI Assistant: Use specialized assistants for reasoning, calendar management, HR record updates, research, document generation, and enterprise search with citations.
    • AI-powered Widget Builder: Generate and refine custom widgets tailored to user or admin needs.
    • Admin Console: Configure portal branding, data sources, assistant settings, and manage phased rollouts.

    Cross-Cutting Patterns and Effective Prompting

    Common prompt patterns such as "Help me with...", "Show me...", "Find...", and "Approve..." work across multiple features, helping users when unsure of exact phrasing. Effective prompts typically:

    • Start with a verb (e.g., Show, Find, Approve).
    • Include specific objects or IDs (e.g., request, article, meeting).
    • Incorporate filters to narrow results by date, team, or priority.
    • Reference the current page context for actions related to the visible item.
    • Leverage follow-up questions in the same chat session for refined outcomes.

    Practical Benefits for ServiceNow Customers

    This prompt library empowers ServiceNow users to interact naturally and efficiently with Employee Slate features, increasing productivity by simplifying navigation, task management, communication, and administrative operations through conversational AI. It supports personalized experiences, accelerates information discovery, and streamlines routine workflows with contextual and page-aware commands.

    Example natural-language prompts that you can use across Employee Slate features. Use these prompts in the home page chat bar, the full-page conversation view, or the contextual assistant on any page.

    About prompt library

    The prompt library groups example prompts by feature area. Use the prompts as written or adapt the phrasing to your context. The assistant retains conversation context across turns, so you can refine results with follow-up prompts in the same chat.

    For more information, see Employee Slate for Now Assist.

    Conversation-first experience

    Table 1. Prompts for the chat bar and split view
    Category Example prompts
    Open the chat "Open the chat in full-page view." / "Continue my last conversation." / "Switch this conversation to the side panel."
    Conversational catalog "Order a new laptop." / "Request access to MS Teams." / "Submit a software request for Adobe Acrobat."
    Conversational knowledge "What's our travel policy in EMEA?" / "How many vacation days do I have left?" / "Summarize the security incident response procedure."

    Home page and personalized canvas

    Table 2. Prompts for navigating and personalizing the home page
    Category Example prompts
    Navigation "Take me to the home page." / "Open my personal canvas." / "Switch to the manager canvas."
    Personalize widgets "Pin this widget to my canvas." / "Add the org chart widget." / "Remove the announcements widget from my canvas." / "Reset my canvas to default."

    Tasks and requests

    Table 3. Prompts for approvals, tasks, and Tasks and requests navigation
    Category Example prompts
    Approval-focused "Show my pending approvals." / "What needs my approval?" / "Pull up my approval queue." / "Show approvals waiting more than three days." / "List my overdue tasks" / "Show my critical items" /
    Task-focused "List my overdue tasks." / "What tasks do I have due today?" / "Show completed tasks." / / "Sort tasks by priority." "Show my learning tasks" / "Show my IT requests" / "Show my HR requests"/ "What happened to my expense claim?" / "Show my closed requests" / What requests have I submitted?
    Tasks and requests navigation "Open Tasks and requests." / "Show only unread items." / "Filter Tasks and requests by Now Assist actions." / "Clear all notifications I've already seen."

    Notifications

    Table 4. Prompts for managing notifications
    Category Example prompts
    View and mute "Show me today's notifications." / "Mute notifications for the next two hours." / "Turn off mobile push notifications."
    Subscriptions "Subscribe me to product launch announcements." / "Unsubscribe from the office reopening updates." / "Send my notifications to Slack."

    Org chart and profile

    Table 5. Prompts for the org chart and employee profile
    Category Example prompts
    Org chart "Show me my org chart." / "Who reports to Maria Lopez?" / "Find a person named Aaron Patel." / "Show me the people on the platform team."
    Profile updates "Open my employee profile." / "Update my work location to Hyderabad." / "Add my emergency contact." / "Change my preferred name."

    Employee communications

    Table 6. Prompts for authoring and measuring announcements
    Category Example prompts
    Author "Draft an announcement about the office closure on Friday." / "Write a welcome message for new hires in EMEA." / "Translate this announcement into Japanese."
    Target and schedule "Target this announcement to employees in Australia." / "Schedule this announcement for Monday at 9 AM."
    Measure "Show me the engagement results for last week's announcement." / "Resend the all-hands reminder to people who haven't read it."

    Now Assist Chat

    Table 7. Prompts for page-aware actions and enterprise search
    Category Example prompts
    Page-aware actions "Approve this request." / "Add a note to this incident." / "Summarize this knowledge article." / "Check the status of INC0012345."
    Enterprise search "Search for Q3 sales playbook." / "Find the latest brand guidelines." / "Show me articles about VPN setup." / "Search SharePoint for the FY26 planning deck."

    Moveworks AI assistant

    Table 8. Prompts for the Moveworks specialized assistants
    Category Example prompts
    Reasoning and answers "Compare our company PTO policy with industry standards." / "Summarize the latest HR policy changes." / "Explain my benefits enrollment options."
    Calendar Management assistant "Block my calendar tomorrow from 2 to 4 PM." / "Reschedule my 10 AM meeting to 3 PM." / "Find a 30-minute slot with Diego next week." / "Add a Zoom link to my 4 PM meeting."
    HR record updates "Update my home address." / "Change my emergency contact to my spouse." / "Update my direct deposit account." / "Set my pronouns on my profile."
    Research and document generation "Research Acme Corp's recent news." / "Generate an NDA for Acme Corp." / "Send the NDA to legal@acme.com for signature."
    Enterprise search with citations "Search the company knowledge base for laptop refresh policy." / "Find documents tagged with FY26 roadmap." / "Filter results to PDFs from the last 30 days."
    Switch assistants "Switch to the Calendar Management assistant." / "Use the Research assistant for this question."

    AI-powered widget builder

    Table 9. Prompts for generating and refining widgets
    Category Example prompts
    Generate "Create a widget that shows the next three meetings." / "Build a one-time password entry widget with a 60-second countdown." / "Generate a widget that displays open IT tickets for the user."
    Refine "Make the timer turn red when fewer than 30 seconds remain." / "Duplicate the announcements widget." / "Restrict this widget to the HR admin role." / "Undo the last change."

    Admin console

    Table 10. Prompts for administrators
    Category Example prompts
    Configure "Open the admin console." / "Configure the home page layout." / "Brand the portal with our company colors." / "Add a new data source for Enterprise Search."
    Assistant selection "Switch the conversational assistant to Now Assist Chat." / "Disable the Moveworks chatbot for the EMEA region."
    Roll out "Set the default canvas for the manager persona." / "Roll out Employee Slate to the Sales department."

    Cross-cutting prompt patterns

    The following patterns work across multiple features. Use them when you don't know the exact phrasing, and the assistant routes the request to the right capability.

    • "Help me with..." (open-ended; the assistant routes the request)
    • "What can you do?"
    • "How do I...?"
    • "Find..."
    • "Show me..."
    • "Schedule..."
    • "Approve..."
    • "Cancel..."
    • "Summarize..."
    • "Switch to mobile view."
    • "Send this to my manager."

    Tips for effective prompts

    • Start with a verb, such as Show, Find, Approve, Schedule, or Update.
    • Include the object ID, such as request, approval, article, or meeting.
    • Add a filter when the result set could be large, such as today, this week, by team, or by priority.
    • Reference the page you're on for contextual actions, such as "approve this" or "update this ticket".
    • Ask follow-up questions in the same chat to refine results. The assistant stores conversation context across turns.